arXiv Machine Learning

Certifying What Helps Customer-Return Timing: A Screen-and-Confirm Test for Conditioning Signals, and Why Decay Is Nearly Enough

arXiv:2608. 11555v1 Announce Type: new Abstract: Practitioners enrich customer-return models with ever more signals (lifetime value, category, recency/frequency, calendar, geography), and the temporal-point-process (TPP) literature follows suit with covariate- and external-covariate-conditioned intensities.

arXiv AI
Sep 25

Persuaded, Not Informed: Incentive-Misaligned Witnesses Defeat In-Context Grounding

The paper reports that language‑model agents used for customer‑relationship management can be misled by optimistic assertions from sales representatives in CRM records, leading to incorrect deal approvals. In a benchmark of 100 lead‑qualification tasks, models incorrectly cleared 29 of 31 deals where the representative’s claims contradicted company policies, with misalignment rates ranging from 87% to 97% across seven models. The authors propose diagnostic methods—including bucket analysis, same‑information controls, and compute‑step controls—to distinguish persuasion from information gaps and to quantify the impact of incentive‑misaligned witnesses.

By Rahul Balakavi
arXiv AI
Sep 3

The Memory Trust Gap: Capability-Dependent Failures in Persistent-Memory Agents

The paper investigates how persistent memory in AI agents can lead to over‑trust in stale facts, creating a "Memory Trust Gap" that worsens as model capability increases. Using a benchmark with Benefit and Safety suites across Qwen3 models of varying sizes, the authors show that larger models are more prone to harmful over‑trust, especially when metadata is absent or misleading. They also demonstrate that mitigation strategies such as exposing metadata or pre‑resolving conflicts improve accuracy, but the effectiveness depends on model size and dataset.

By Jundong Hu, Shekar Ramachandran
arXiv AI
Jul 7

Metronome: Bound the Cache, Keep the Beat for Real-Time Interaction Model Serving

arXiv:2607. 02640v1 Announce Type: cross Abstract: Real-time interaction models -- Moshi, MiniCPM-o, Qwen-Omni -- turn serving into a periodic real-time task: on every frame a session ingests streaming audio and must respond by a recurring wall-clock deadline, while its KV cache grows monotonically and stays pinned for the whole conversation.

By Jiaying Meng, Bojie Li
arXiv AI
Sep 4

It's the Problem, Not the Path: Budget and Difficulty Confounds in LLM Reasoning Trajectories

The paper investigates whether large language models’ reasoning traces truly contain early, informative signals or merely reflect budget and difficulty confounds. Using a restart‑controlled truncation probe, the authors compare continuation success rates against from‑scratch restart curves across 178 problem‑model pairs, finding that only one case shows prefix‑limited success and that continuing a model’s own prefix generally outperforms restarting. A difficulty‑controlled test and two generation‑free analyses reveal that early internal signals do not carry outcome information beyond a problem‑difficulty baseline, underscoring the need for proper counterfactual controls.

By Yigit Utku Bulut
arXiv Machine Learning
Aug 20

Seasonal false alarms in customer churn and decline early-warning systems: adjacent-window labels confound seasonality with decline, and a year-over-year correction

The paper investigates how seasonal labeling in customer churn and decline early‑warning systems can misclassify seasonal activity as decline, leading to false alarms. By aligning the baseline to the same calendar months one year earlier, the authors demonstrate a significant improvement in model performance (ROC‑AUC rises from 0.767 to 0.864) and a reduction in the number of flagged accounts. The study quantifies the extent of the problem across public and production datasets and shows that the proposed correction reduces intervention load while maintaining predictive accuracy.

By Md Rezwanul Islam, Wael Mohammed