arXiv:2606. 29225v1 Announce Type: new Abstract: LLM agents handle user requests on behalf of organizations through tool calls and must follow the company policies stated in their system prompts.
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arXiv:2608. 19861v1 Announce Type: new Abstract: Customer-service LLM agents must follow organizational policy when acting on a user's behalf.
arXiv:2607. 01426v1 Announce Type: new Abstract: Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes.
arXiv:2606. 02965v2 Announce Type: replace Abstract: As large language models gain tool access and are deployed as autonomous agents capable of editing records, executing transactions, and modifying infrastructure, we still evaluate them based on the sole metric of task completion.
The paper investigates how agentic systems decide between acting and abstaining, focusing on the fidelity of their reasoning explanations. Using Qwen3‑8B in a multi‑party conversation setting, the authors compare direct decision policies, reasoning policies, supervised fine‑tuning, and reinforcement learning, finding a trade‑off: strong direct policies yield higher performance but no traceable reasoning, while reasoning policies provide an audit trail at the cost of lower recall. The study also uncovers that exposing reasoning can alter the agent’s policy and that common faithfulness metrics may overstate the alignment between reasoning and decisions.
arXiv:2606. 05805v1 Announce Type: new Abstract: LLM-based guardrails typically safeguard agents by evaluating proposed actions or inputs before execution, producing safety signals such as binary allow/deny decisions, risk categories, and/or explanatory rationales about potential policy violations.
arXiv:2606. 20529v1 Announce Type: new Abstract: Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.