arXiv:2607. 01426v1 Announce Type: new Abstract: Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes.
arXiv:2606. 20529v1 Announce Type: new Abstract: Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.
arXiv:2606. 29225v1 Announce Type: new Abstract: LLM agents handle user requests on behalf of organizations through tool calls and must follow the company policies stated in their system prompts.
In large-scale enterprise settings, centralized multi-agent systems (MAS) are increasingly adopted, in which a coordinator delegates user requests to lightweight, domain-specialized sub-agents. While this architecture improves modularity, scalability, and cost efficiency, its reliability depends not only on accurate routing but also on sub-agents' ability to calibrate their responses to capability constraints.
arXiv:2606. 02965v2 Announce Type: replace Abstract: As large language models gain tool access and are deployed as autonomous agents capable of editing records, executing transactions, and modifying infrastructure, we still evaluate them based on the sole metric of task completion.
arXiv:2606. 30531v1 Announce Type: new Abstract: Tool-augmented language-model agents are often evaluated by whether they select the correct tool, produce valid API arguments, and complete the requested task.
arXiv:2608. 16381v1 Announce Type: new Abstract: Agentic systems often organize execution and state around a single conversation, model invocation, or agent instance, even when real work spans many calls and stages.
arXiv:2608. 00107v1 Announce Type: new Abstract: Agentic systems must repeatedly decide whether to answer directly, decompose a task, invoke a tool, execute code, delegate to a specialist, verify an intermediate result, or recover from failure.
arXiv:2606. 10747v1 Announce Type: new Abstract: As AI systems built from multiple language-model agents become more common, they are increasingly used to make decisions together: discussing, negotiating, and acting on shared tasks.
arXiv:2606. 28733v1 Announce Type: new Abstract: LLM agents are expected to act over multiple turns, using search, browsing interfaces, and terminal tools to complete user goals.
arXiv:2607. 25398v1 Announce Type: new Abstract: Language-model agents are increasingly deployed under standing instructions: a system prompt, a policy file, or a skills document is placed in context, and the agent is trusted to let it govern every action that follows.
arXiv:2606. 09751v1 Announce Type: new Abstract: Foundation models are moving from response generation into operational roles.
arXiv:2606. 02965v1 Announce Type: new Abstract: Benchmarks for autonomous agents measure whether agents complete tasks, yet this framing is systematically blind to whether an agent should have proceeded at all.