arXiv AI By Qian Chen, Chengyuan Liu, Xin Yu

When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations

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arXiv:2607. 01426v1 Announce Type: new Abstract: Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes.

Summary generated by The Flow from the publisher's feed. The full article lives at arXiv AI.

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