arXiv AI

Accuracy and Satisfaction in Multi-Turn LLM Dialogues for NFR Assessment

arXiv:2606. 24834v1 Announce Type: new Abstract: LLM-based dialogue assistants have become mainstream tools for software developers, yet current evaluation benchmarks focus exclusively on functional correctness.

arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv AI
Aug 26

Benchmarking LLM Judges for Voice-Agent Evaluation: Reliability, Calibration, and Human Oversight

The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.

By Anupam Purwar, Shashank Singh, Kritika Srivastava
arXiv Computation and Language
Sep 3

A Tri-Agent Framework for Evaluating and Aligning Question Clarification Capabilities of Large Language Models

The paper presents a tri‑agent framework for evaluating large language models’ question‑clarification abilities. It involves a Question Clarifying Agent that identifies ambiguities and asks follow‑up questions, a Respondent Agent that simulates human replies, and an Evaluator Agent that judges the dialogue using metrics such as ambiguity handling, question quality, dialogue efficiency, language appropriateness, and intent alignment. The authors illustrate the approach with synthetic supply‑chain data and discuss validating the evaluator against human judgments.

By Yikai Zhao, Saurabh Pandey, Pradeep Kumar Misra
arXiv AI
Sep 2

SAGE: State-Grounded, Abstention-Aware Evaluation of Task-Oriented Dialogue Agents

SAGE (State‑Grounded, Abstention‑Aware Evaluation) is a new framework for assessing task‑oriented dialogue agents that focuses on whether each turn correctly advances the workflow state rather than just the quality of the reply. It compiles workflow specifications and per‑turn state differences into schema‑grounded criteria, then evaluates them through a cascade of symbolic rules and encoder/NLI verifiers that abstain instead of guessing, producing a turn‑level decision with an evidence trace. In experiments across MultiWOZ, Schema‑Guided Dialogue, and ABCD datasets, SAGE‑Core—using only symbolic rules and on‑device encoders—outperforms all evaluated LLM‑based judges, including GPT‑4.1 variants, while incurring zero paid LLM cost.

By Rayan Khoury, Shih-Yao Lin, Pratyush Mishra
arXiv AI
Jun 17

AIPatient Arena: EHR-grounded evaluation of large language models in end-to-end clinical consultation workflows

arXiv:2606. 17474v1 Announce Type: cross Abstract: Large language models (LLMs) are increasingly considered for use in clinical consultation tasks, yet most medical evaluations remain static, single-turn, or narrowly outcome-based, limiting their ability to reflect the sequential, uncertain, and interactive nature of real-world care.

By Jiahui Niu, Huizi Yu, Wenkong Wang, Guangxin Dai, Jingxian He, Xiang Li, Zhiying Liang, Xinxin Lin, Kent CY So, Bryan YP Yan, Yun Kwok Wing, Yanqiu Xing, Xin Ma, Lizhou Fan