arXiv:2609.13076v1 Announce Type: cross Abstract: Conversational voice agents have advanced significantly, offering increasingly natural human-machine interactions through both cascaded and end-to-en...
arXiv:2609.38867v1 Announce Type: new Abstract: Large language model (LLM) computer-use agents are typically evaluated with clean written instructions, despite speech being an increasingly popular in...
arXiv:2609.35820v1 Announce Type: cross Abstract: English-only benchmarks expose only a narrow slice of voice-agent behavior. We introduce $\tau$-Multilingual, extending $\tau$-Voice to Spanish, Braz...
arXiv:2607. 14846v1 Announce Type: cross Abstract: Current voice AI benchmarks typically evaluate isolated capabilities such as speech intelligibility, word error rate, or text-based dialogue quality, but they rarely test whether systems harness the acoustic information that distinguishes spoken language from its textual representation.
arXiv:2609.25176v1 Announce Type: cross Abstract: Real-time voice assistants must reason over evolving requests, execute actions, and follow conversational rules. Qwen-Audio-3.1-Realtime brings these...
The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.
The paper reviews the fragmented literature on real‑time voice agents, noting that architecture, turn‑taking, and agentic evaluation communities rarely cite each other. It presents three evidence‑based claims: (1) architecture choice is a deployment constraint rather than a definitive solution, (2) evaluation has shifted from component quality to grounded outcomes, and (3) the dyadic assumption is breaking down as multiparty turn‑taking and reasoning become essential. The authors propose the TRG reporting standard to characterize agents by timing, recovery, and state‑verified outcomes, with an optional fourth axis for multiparty contexts.
arXiv:2609.09628v1 Announce Type: cross Abstract: Inferring speaker relationships from spoken conversations is an important step towards socially aware speech understanding. However, this task remain...
The article surveys multi‑turn conversational AI, highlighting its shift from isolated text prompts to sustained, multimodal interactions that involve clarifying goals, revising requests, and switching topics. It reviews literature across text‑only dialogue, AudioLLMs, multimodal and omni‑modal systems, and tool‑augmented agents, organizing findings around datasets, models, training, evaluation, and cross‑cutting challenges. The analysis reveals that while multimodal perception and action have progressed rapidly, systems still struggle with persistent memory, cross‑turn grounding, full‑duplex interaction, robust evaluation, and cultural alignment.
arXiv:2603.16783v2 Announce Type: replace Abstract: Robust voice agents require exposure to the full diversity of how people interact through speech. However, obtaining enough spoken interactions is...
arXiv:2610.20172v1 Announce Type: cross Abstract: Full-duplex speech systems must decide when to enter, hold, or relinquish the conversational floor, even as multiple speakers overlap or backchannel...
arXiv:2608. 10716v1 Announce Type: cross Abstract: Speech-to-speech (S2S) voice agents are increasingly being incorporated into enterprise for customer care and as daily companions for consumers owing to the ease of the conversational modality over text.