arXiv:2609.13076v1 Announce Type: cross Abstract: Conversational voice agents have advanced significantly, offering increasingly natural human-machine interactions through both cascaded and end-to-en...
arXiv:2607. 14846v1 Announce Type: cross Abstract: Current voice AI benchmarks typically evaluate isolated capabilities such as speech intelligibility, word error rate, or text-based dialogue quality, but they rarely test whether systems harness the acoustic information that distinguishes spoken language from its textual representation.
arXiv:2609.25176v1 Announce Type: cross Abstract: Real-time voice assistants must reason over evolving requests, execute actions, and follow conversational rules. Qwen-Audio-3.1-Realtime brings these...
The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.
arXiv:2609.09628v1 Announce Type: cross Abstract: Inferring speaker relationships from spoken conversations is an important step towards socially aware speech understanding. However, this task remain...
The article surveys multi‑turn conversational AI, highlighting its shift from isolated text prompts to sustained, multimodal interactions that involve clarifying goals, revising requests, and switching topics. It reviews literature across text‑only dialogue, AudioLLMs, multimodal and omni‑modal systems, and tool‑augmented agents, organizing findings around datasets, models, training, evaluation, and cross‑cutting challenges. The analysis reveals that while multimodal perception and action have progressed rapidly, systems still struggle with persistent memory, cross‑turn grounding, full‑duplex interaction, robust evaluation, and cultural alignment.
arXiv:2603.16783v2 Announce Type: replace Abstract: Robust voice agents require exposure to the full diversity of how people interact through speech. However, obtaining enough spoken interactions is...
arXiv:2608. 10716v1 Announce Type: cross Abstract: Speech-to-speech (S2S) voice agents are increasingly being incorporated into enterprise for customer care and as daily companions for consumers owing to the ease of the conversational modality over text.
The paper introduces ContraTalk, a benchmark that tests whether dialogue models truly use acoustic cues or rely on transcript shortcuts. It formalizes cross‑modal disagreement, creates conflict and consistent QA examples, and proposes an Audio Twin representation to expose acoustic evidence to models. Experiments show that while text‑only LLMs perform well on consistent cases, they falter on conflict cases, and AudioLLMs only partially mitigate this issue.
arXiv:2609.09852v1 Announce Type: new Abstract: The advance of multimodal large language models (MLLMs) has fundamentally reshaped the paradigm of human-computer interaction, especially speech intera...
arXiv:2507.18061v4 Announce Type: replace-cross Abstract: Spoken Language Models (SLMs) are expected to support natural spoken interaction beyond task completion. However, existing SLM benchmarks pri...
Hy‑MultiTurn is a Chinese benchmark designed to evaluate deep multi‑turn dialogue understanding over long interactions. It introduces six controlled evaluation modes—constraint memory, precise execution, constraint synthesis, object localization, action suppression, and reference resolution—across 209 tasks ranging from 12 to 76 turns, incorporating dialogue length, irrelevant distractions, and colloquial phrasing. Testing 22 state‑of‑the‑art models shows the benchmark is highly challenging, with even the best model meeting all criteria only 41.1% of the time and no model excelling in every mode.