arXiv:2606. 19416v1 Announce Type: new Abstract: Loan origination is the process by which a lender creates a new loan, from application and underwriting through approval and funding.
Verifying the eligibility of securities as collateral is a key responsibility of the German Central Bank. However, manually verifying these assets against legal and financial criteria within lengthy, semi-structured, and often bilingual prospectuses is a resource-intensive task.
arXiv:2608. 05367v1 Announce Type: new Abstract: Counterfactual analysis aims to predict potential outcomes under hypothetical scenarios, offering valuable insights for decision-making.
arXiv:2607. 25218v1 Announce Type: new Abstract: Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems.
arXiv:2605. 18147v2 Announce Type: replace Abstract: Predictive models play a pivotal role in credit risk management, guiding critical decisions through accurate estimation of default probabilities and losses.
arXiv:2608. 04374v1 Announce Type: cross Abstract: Large language models can produce fluent financial analysis, but fluency alone does not establish whether a report is suitable for institutional delivery.
The paper introduces SalesLLM, a bilingual (Chinese/English) benchmark for evaluating large language models (LLMs) in realistic sales dialogues. It comprises 30,074 scripted configurations and 1,805 curated multi‑turn scenarios from Financial Services and Consumer Goods, with controllable difficulty and personas. An automatic evaluation pipeline uses an LLM judge for sales‑process progress and fine‑tuned BERT classifiers for end‑of‑dialogue buying intent, while a user model, CustomerLM, is trained to improve simulation fidelity. SalesLLM scores correlate strongly with human ratings (Pearson r = 0.86) and reveal that top Chinese LLMs match junior‑to‑intermediate human salespeople but not experts, with cross‑lingual consistency remaining poor.
arXiv:2506.11635v2 Announce Type: replace-cross Abstract: Credit card fraud mitigation plays a significant role in modern society. While fraud detection systems are essential, they often struggle to...
arXiv:2606. 18479v1 Announce Type: new Abstract: Reject inference methods are widely used to mitigate survival bias in credit scoring, yet their effectiveness remains poorly understood.
The study investigates whether Large Language Models (LLMs) can translate technical explanations from credit risk models into stakeholder-friendly narratives. Using Freddie Mac loan data, the authors compare standard tabular models (XGBoost + SHAP) with alternative data pipelines (GNN + GNNExplainer and a bimodal mix) and generate explanations with three LLM configurations: a small fine‑tuned Gemma 3 4B, a large fine‑tuned DeepSeek R1 70B, and a zero‑shot Gemini 2.5. Findings show that the quality of explanations is more dependent on the evidence representation than on the LLM, that narratives reliably identify influential factors but are less consistent about the direction of influence, and that credit professionals demand higher evidentiary standards than non‑professionals.
arXiv:2608. 19323v1 Announce Type: cross Abstract: Uncertainty quantification (UQ) is essential for the safe deployment of large language models (LLMs).
FinRAG-QA is a new benchmark dataset for financial question answering, featuring 999 practitioner-curated questions on 10 standardised indicators drawn from 209 annual and Pillar 3 reports of 24 major European and U.S. banks between 2019 and 2023. The dataset focuses on cross‑institutional retrieval over documents averaging 198k words, making it longer than any existing financial QA resource. Experiments on a multi‑stage Retrieval‑Augmented Generation pipeline show that contextual chunk enrichment and a retrieval‑optimised embedding model significantly improve NDCG@10, while a reasoning‑optimised generator boosts answer accuracy from 44.6% to 79.0% when the correct document is retrieved.
The paper presents an AI‑powered triaging agent for banks that uses large language models to conduct multi‑turn conversations, ask relevant questions, and classify customer cases for accurate routing to specialist teams. The system is integrated with policy, safety guardrails, and reasoning frameworks, and its performance is evaluated using synthetic digital twins that simulate realistic, labeled dialogues based on historical data. Results show a 30.6% increase in classification accuracy and high satisfaction from subject‑matter experts, demonstrating the effectiveness of targeted probing for scalable banking operations.