arXiv Computation and Language By Yijin Guo, Farong Wen, Ye Shen, Junying Wang, Qi Jia, Xiaohong Liu, Zicheng Zhang, Guangtao Zhai

QoNext: Towards Next-generation QoE for Foundation Models

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QoNext is a new framework that applies Quality of Experience (QoE) principles from networking and multimedia to evaluate foundation models in a conversational setting. It identifies experiential factors that influence user experience, collects human ratings in controlled interaction scenarios, and builds a database and neural predictor to estimate user satisfaction from system parameters. The framework demonstrates the ability to decode the mechanisms of user satisfaction and predict human sentiment across varied service conditions.

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