arXiv AI By Zirong Chen, Meiyi Ma

Empowering 9-1-1 Calltaking Training with Generative AI: Experiences and Lessons Learned

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arXiv:2602. 13241v3 Announce Type: replace-cross Abstract: Emergency call-takers form the first operational link in public safety response, handling over 240 million calls annually while facing a sustained training crisis: staffing shortages exceed 25\% in many centers, and preparing a single new hire can require up to 720 hours of one-on-one instruction that removes experienced personnel from active duty.

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arXiv AI
1d ago

Evaluating Multimodal LLMs across Text and Audio Modalities for Accessible Disaster Assistance

arXiv:2608. 14651v1 Announce Type: new Abstract: Effective disaster risk communication is a foundational humanitarian challenge, yet current emergency infrastructure fails to meet the needs of individuals with access and functional needs, including hard-of-hearing individuals, pregnant women, mothers with toddlers, and elderly individuals with dementia.

By Anuridhi Gupta, Samara Mansoor, Hemant Purohit