arXiv:2607. 17191v1 Announce Type: new Abstract: Human-like private chat requires more than fluent response generation: a system must preserve persona, relationship, memory, bounded knowledge, medium-specific timing, and a coherent multi-turn arc.
By Wentao Liu, Siyu Song, Xi Chen, Youjia Li, Xiaokun Wang, Min Ji, Ji Wang
arXiv:2608. 09939v1 Announce Type: cross Abstract: Production teams deploying LLM chat agents face a specific quality assurance gap: existing evaluation tools test individual responses or simulate social interactions, but none systematically verify whether real users can achieve their goals through multi-turn conversation.
By Alexandre Cristov\~ao Maiorano
The paper evaluates three approaches for emotion recognition in conversation— a low‑cost stacked ensemble, an off‑the‑shelf LLM prompt, and a confidence‑gated hybrid that escalates only uncertain ensemble predictions to the LLM. Across three datasets (IEMOCAP, MELD, CMU‑MOSI), the hybrid consistently outperforms each pure system, achieving higher weighted F1 scores while routing most traffic through the inexpensive ensemble. This results in significant cost savings (≈$10‑85 per million utterances) and provides an interpretable escalation signal tied to emotion or sentiment shifts.
By Sai Babu Udayagiri, Arjun Chouhan, Ravisekhar Kanagala, Trishala Pavagada
arXiv:2509. 02594v3 Announce Type: replace-cross Abstract: Evaluating large language models (LLMs) on their ability to generate high-quality, accurate, situationally aware answers to clinical questions requires going beyond conventional benchmarks to assess how these systems behave in complex, high-stakes clinical scenarios.
By Sandhanakrishnan Ravichandran, Shivesh Kumar, Rogerio Corga Da Silva, Miguel Romano, Reinhard Berkels, Michiel van der Heijden, Olivier Fail, Valentine Emmanuel Gnanapragasam
Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where co...
arXiv:2608.29241v1 Announce Type: new
Abstract: Clinical voice agents are now deployed in routine care, where real patients do not wait their turn: they interrupt. These systems typically use a casca...
By Zachary Ellis, Spencer Hazel, Adam Brandt, Yajie Vera He, Ernest Lim, Jared Joselowitz