arXiv AI By Sergio Burdisso, Esa\'u Villatoro-Tello, Dairazalia S\'anchez-Cort\'es, Yanis Labrak, Jordi Luque, Milos Cernak, Petr Motlicek

DialFork: Going Beyond Factuality to Evaluate Procedural Hallucination in Conversational Agents

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DialFork is a new benchmark that evaluates procedural hallucination in conversational agents, a failure mode where agents produce fluent, factually plausible utterances but deviate from the intended dialogue process. The benchmark consists of 36,278 dialogues across 24 tasks in 12 domains, created by forking conformant dialogues and injecting one of four hallucination types, with validation by 30 human annotators. Three evaluation tasks are defined—monitoring overall deviation, procedural retrieval of a single dialogue, and real‑time detection of off‑track turns—using dialog‑flow‑aware metrics FlowKL and FlowScore, which outperform baseline semantic similarity metrics.

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