CAIA in Practice: Field Evaluation of an AI-Assisted Support System for Text-Based Online Counselling
Read the original on arXiv Computation and Language →The Flow has not summarised this story yet — read it at arXiv Computation and Language.
The Flow has not summarised this story yet — read it at arXiv Computation and Language.
arXiv:2509.04183v3 Announce Type: replace-cross Abstract: The growing demand for scalable psychological counseling highlights the need for high-quality, privacy-compliant data, yet such data remains...
arXiv:2602. 18443v2 Announce Type: replace-cross Abstract: Psychosocial online counselling frequently encounters generic subject lines that impede efficient case prioritisation.
While AI-assisted text-based counseling is gaining attention, it remains empirically unclear which counselor behaviors are associated with higher dialogue quality. Existing research often focuses heav...
The paper investigates which counselor behaviors correlate with higher dialogue quality in AI-assisted text-based counseling. Using the KokoroChat dataset, the authors find that the strategy of affirmation consistently associates with better session quality, more so than reflection. Cross-dataset experiments suggest this signal also appears, to some extent, in an English dataset of non-expert supporters.
Graph2Counsel is a framework that generates synthetic counseling dialogues by leveraging Client Psychological Graphs (CPGs) to encode the relationships among a client’s thoughts, emotions, and behaviors. The system uses a structured prompting pipeline guided by counselor strategies and explores techniques such as Chain‑of‑Thought and Multi‑Agent Feedback to produce 760 realistic sessions from 76 CPGs. Expert evaluation shows the dataset surpasses previous ones in specificity, counselor competence, authenticity, conversational flow, and safety, and fine‑tuning an open‑source model on it improves performance on several counseling benchmarks.
arXiv:2608.22615v1 Announce Type: new Abstract: Large Language Model (LLM)-based counseling agents can generate fluent and supportive responses, but they often lack the structured, goal-directed prog...