arXiv AI

AI Appeals Processor: A Deep Learning Approach to Automated Classification of Citizen Appeals in Government Services

The paper presents the AI Appeals Processor, a deep‑learning system deployed in a CPU‑only government environment to classify and route citizen appeals. On a dataset of 10,000 Russian‑language appeals, multilingual BERT achieved 82% accuracy on a three‑way appeal‑type task, outperforming other models such as fastText, Word2Vec+LSTM, and SVM. After deployment, the system reduced end‑to‑end handling time by 53‑56% and, following several retraining cycles, achieved over 95% correct classifications in production, though the high accuracy is not directly comparable to the test‑set result due to taxonomy issues.

arXiv AI
Oct 2

Legal text classification in Korean sexual offense cases: from traditional machine learning to large language models with XAI insights

The paper evaluates legal text classification models for Korean sexual offense cases, comparing traditional machine learning, large language models, and fine‑tuned domain models. Fine‑tuned KLUE‑BERT achieved the highest accuracy of 99.3%, outperforming GPT‑3.5, GPT‑4.0, and other traditional approaches. Explainable AI techniques were used to analyze predictions, revealing linguistic features that influence decisions and highlighting limitations in capturing subtle textual cues, especially in real‑world KICS data.

By Jeongmin Lee
arXiv AI
Aug 20

The Lifecycle of LLM-as-a-Judge for Large-Scale Recommendation Explanations

The paper introduces a lifecycle framework for LLM-as-a-Judge systems used to evaluate recommendation explanations at Netflix. It outlines four phases—Birth, Training, Deployment, and Monitoring—detailing how each stage addresses specific technical and operational challenges. The authors report that after five weeks of A/B testing, judge-aligned explanations increased novel content viewing and successful browse-to-play sessions without quality takedowns.

By Emma Yanyang Kong, JJ Tan, Ishan Gupta, Lars Olds, Claire Campbell, David Fagnan, Veli Balin, Rohan Gosain, Louis Garcia, Minsu Jang
arXiv Machine Learning
Jun 2

GottBERT: a pure German Language Model

arXiv:2012. 02110v2 Announce Type: replace-cross Abstract: Pre-trained language models have significantly advanced natural language processing (NLP), especially with the introduction of BERT and its optimized version, RoBERTa.

By Raphael Scheible, Johann Frei, Fabian Thomczyk, Henry He, Patric Tippmann, Jochen Knaus, Victor Jaravine, Frank Kramer, Martin Boeker
arXiv Computation and Language
Aug 31

Knowing Before Answering: Decoding Language Models for Reliable RAG

The paper introduces a method for determining whether retrieval-augmented generation (RAG) systems have sufficient, insufficient, or conflicting evidence to answer a question. By training a lightweight linear classifier on hidden activations and attention-derived features from 16 language models, the authors demonstrate that these internal signals reliably predict the adequacy of retrieved documents, outperforming prompting-based baselines and specialized RAG models. Analysis shows that middle-layer hidden states carry the most informative signals for this triage task.

By Syed Mahbubul Huq, Christopher Child, Tillman Weyde, Pranava Madhyastha
arXiv AI
Aug 12

A Cost-Efficient Routing Pipeline for Multilingual Short-Text Classification Using Small Language Models

arXiv:2608. 10939v1 Announce Type: cross Abstract: Multilingual short-text classification supports operational systems such as content moderation, customer support routing, and intent recognition, yet aggregate evaluation often hides large differences between high-resource and low-resource languages.

By Wajdi Ben Saad, Safa Madiouni
arXiv Computation and Language
Aug 27

Lower-Resource, Higher Scores: Language Bias in LLM Evaluators

The paper demonstrates that large language model (LLM) evaluators, whether reward‑model based or prompted LLM‑as‑a‑Judge, exhibit significant language bias in multilingual settings. Experiments with semantically identical instruction‑response pairs across 23 languages reveal that lower‑resource languages receive higher scores, a bias that persists across eight open‑weight evaluators and is not detectable by standard pairwise accuracy metrics. The authors link the bias to model uncertainty and language identity, showing it cannot be explained by content difficulty alone.

By Ej Zhou, Lucas Resck, Zheng Hui, Anna Korhonen
arXiv AI
5d ago

DeepOpen: Decision-Oriented Intent Classification on BANKING77 and CLINC150

DeepOpen is a decision‑oriented intent‑classification framework tailored for the BANKING77 and CLINC150 datasets. On BANKING77, a single English classifier trained with sharpness‑aware minimization (SAM) achieved a test accuracy of 94.1234% (2,899/3,080), the highest among three fixed SAM seeds. For CLINC150, a probability fusion of one Laya specialist and three DeBERTa‑v3‑large classifiers reached 98.0222% accuracy (4,411/4,500). The study reports strong task‑specific performance, notes selection effects, and highlights unresolved historical execution‑path differences rather than a new algorithmic advantage.

By Shuang Song, Muhammad Luqman Naseem, Zhongqiao Yuan