arXiv AI By Ruicheng Ao, Hongyu Chen, Siyang Gao, Hanwei Li, David Simchi-Levi

Designing Service Systems from Textual Evidence

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arXiv:2603. 10400v2 Announce Type: replace-cross Abstract: Designing service systems requires selecting among alternative configurations -- choosing the best chatbot variant, the optimal routing policy, or the most effective quality control procedure.

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arXiv AI
Aug 17

ASSERT: A Measurement Pipeline for GenAI Audits

arXiv:2608. 13840v1 Announce Type: cross Abstract: Audits of generative AI (GenAI) systems often summarize behavior as a reported rate: how often the audited system complies with policy.

By Riccardo Fogliato, Abhinav Palia, Xiawei Wang, Emily Sheng, Chad Atalla, Jean Garcia-Gathright, Nicholas Pangakis, Sharman Tan, Dan Vann, Hannah Washington, P. Alex Dow, Heba Elfardy, Hanna Wallach, Sandeep Atluri
arXiv AI
Aug 24

No Judgment Without a Reason: Counterfactual Receipts for Versioned AI Evaluators

The paper introduces a framework for evaluating AI systems that not only checks final labels but also tracks the reasoning behind them through three core sources—grounds, norms, and authority—forming an eight-cell counterfactual judgment cube. It defines minimal source replacement sets, called judgment receipts, to explain changes in verdicts and provides certification cost bounds for black-box evaluators. The authors present ReasonBench, a benchmark with 19,520 cases, and demonstrate that while high standard accuracy can mask robustness issues, receipt accuracy reveals significant gaps in reasoning consistency across different models.

By Ye Chen, Weining Zhang