arXiv AI

Joint Workflow and Prompt Optimization for User Behavior Simulation

arXiv Machine Learning
Oct 28

Intent-Preserving Adversarial User Simulation for Multi-Turn Agent Evaluation

The paper introduces StressSim, an intent‑preserving adversarial user simulator designed to stress‑test multi‑turn agents by generating challenging yet valid user interactions. StressSim optimises high‑level adversarial plans for each task instance using a genetic prompt‑optimisation loop that leverages rollout traces, task‑completion signals, and validity feedback to reduce task success while keeping the user’s goal unchanged. Experiments on MultiWOZ, retail, and airline domains show that StressSim reveals significant robustness gaps in leading LLM agents—reducing tau‑bench pass^4 scores by up to 69%—while maintaining realistic conversation quality and goal preservation with a modest optimisation budget.

By Atri Vivek Sharma, Brian Formento, Alessio Lomuscio
arXiv Machine Learning
Jun 30

Synthetic Interaction Data for Scalable Personalization in Large Language Models

arXiv:2602. 12394v2 Announce Type: replace Abstract: Personalized prompting offers large opportunities for deploying large language models (LLMs) to diverse users, yet existing prompt optimization methods primarily focus on task-level optimization while largely overlooking user-specific preferences and latent constraints of individual users.

By Yuchen Ma, Yue Huang, Wenjie Wang, Xiaonan Luo, Xiangliang Zhang, Stefan Feuerriegel
arXiv AI
Sep 15

Salesforce Koa: An Enterprise Language Model for Agentic Tool Use

arXiv:2609.15066v1 Announce Type: cross Abstract: We present Salesforce Koa, an enterprise language model built by post-training the open-weight Nemotron-3-Super-120B foundation model with reinforcem...

By Zixiang Chen, Sufeng Niu, Yingchi Liu, Wenting Zhao, Akshara Prabhakar, Shubham Mehrotra, Bin Bi, Zhujun Lan, Katherine Tan, Mohammad Ramezanali, Tulika Manoj Awalgaonkar, Monojit Banerjee, Jielin Qiu, Shiva Kumar Pentyala, Zhepeng Cen, Anupam Tripathi, Ali Ziaei, Regunathan Radhakrishnan, Darvish Lee Shadravan, Shelby Heinecke, Sitaram Asur, Silvio Savarese, James Zhu, Phil Mui, Huan Wang
arXiv Computation and Language
Oct 9

UXBench Pro: Benchmarking Personalized User Experience in Multi-Turn Dialogue Interactions

UXBench Pro is a new benchmark that evaluates personalized user experience in multi-turn dialogue interactions. It contains 1,000 test instances from real user interactions across 12 task scenarios and 82 domains, each paired with a FACTORS user profile describing seven behavioral facets. The benchmark introduces a dual-perspective evaluation: a personalized User Reward Model for third‑person judgment and Sim4Eval, a user simulator for first‑person evaluation across four cognitive state dimensions, along with meta‑benchmarks URMBench and USimBench to assess evaluator reliability.

By Mengze Hong, Zeyang Lei, Wenbo Shang, Xia Zeng, Xiying Zhao, Qi Zhu, Chen Jason Zhang, Di Jiang, Taiming Fu, Qiongyi Zhou, Qinghe Chang, Fubao Zhang, Chenxuan Ma, Minlong Peng, Jinfeng Huang, Zineng Zhou, Jindou Wu, Muge Qi, Sijun He, Xin Cui, Di Liang, Yuan Hua, Davey Chen
arXiv Computation and Language
Aug 31

PersonaForge: Realistic Multi-Turn User Simulation for Agentic Systems

PersonaForge is a user‑simulation framework that generates realistic multi‑turn interactions between users and agentic systems, addressing the gap that most training data assumes single‑turn queries. It uses a four‑dimensional persona space, SOUL‑driven behavioral control calibrated to real‑user statistics, and Reverse Deep Construction from authentic seed queries to create a 6.3K‑record training set and a 138‑task benchmark called PersonaForge‑Bench across 20 professional domains. Experiments with Qwen3.5‑27B show that training with PersonaForge improves composite scores by 4.1%, especially in Task Completion (+6.0%) and Response Quality (+6.8%), while also reducing turns and tool calls, indicating more efficient interactions.

By Hanglong Lv, Dawei Zhu, Lei Li, Bowen Ye, Huaqiu Liu, Yifan Song, Bofei Gao, Weimin Xiong, Jinhao Dong, Chenhong He, Lingpeng Kong, Qi Liu, Tong Yang, Fuli Luo
arXiv Computation and Language
Oct 26

Profile-Driven User Simulation via Reinforcement Learning with Hierarchical Rewards for Task-Oriented Dialogues

ProfileSim is a profile‑driven user simulation framework designed for financial marketing outbound calls. It jointly models user demographics, Big Five personality traits, and business intents reverse‑engineered from real call logs, allowing fine‑grained control over simulated behavior. The system is fine‑tuned on real voice dialogue data and further refined with Group Relative Policy Optimization using hierarchical rewards, achieving high colloquial naturalness, strong user profile adherence, and low agent scores on long‑tail intents while producing shorter user utterances.

By Juan Li, Fangshu Chang, Xinyi Jiang, Ling Huang, Yunzhang Chen
arXiv AI
Aug 19

KnowSim: Evaluating Information Calibration in LLM Assistants with User Simulators that Learn

KnowSim introduces an evaluation framework that uses a user simulator with explicit knowledge states to assess how well large language models calibrate information to users. The simulator represents knowledge as a graph of Information Units with prerequisite relationships and updates these states based on learning theory. KnowSim computes Knowledge Gain, Delivery Calibration, and Cognitive Overload metrics, and its rankings align with human judgments, outperforming baseline simulators and revealing model performance differences across user knowledge levels.

By Yoonjoo Lee, Hyoungwook Jin, Tae Soo Kim, Shaoyang Zhang, Philippe Laban, Q. Vera Liao