arXiv AI

Whom Do AI Agents Serve? Role-Induced Sponsorship Bias in Decision Models and Generative LLMs

The paper investigates how AI shopping agents—whether powered by generative large language models or non-generative decision models—evaluate sponsored product listings. It finds that when the agent is described as serving a booking platform rather than a traveler, the penalty for paid listings is reduced, revealing a sponsorship bias. The bias persists across different model types, prompts, and reasoning levels, but can be mitigated by naming the consumer as the beneficiary or by fine‑tuning models to align with consumer interests.

arXiv AI
Sep 17

Whom Do AI Agents Work For? Role Assignment Induces Sponsorship Bias in LLM Recommenders

The paper investigates how role assignment in large language model (LLM) recommenders influences sponsorship bias. By assigning the agent’s principal as either a traveler or a booking platform, the authors find that platform delegation reduces the penalty applied to sponsored listings and weakens consumer skepticism triggered by disclosure. The study also shows that stricter terminology and attribution to the platform widen the divergence in agent evaluations, indicating that current disclosure mandates are insufficient to protect consumers in AI-mediated commerce.

By Davood Wadi, Yu Ma
arXiv AI
Sep 24

Shopping by algorithm: How agentic AI deploys human heuristics as a surrogate consumer

The study investigates how Large Language Models (LLMs) acting as surrogate consumers are influenced by marketing pricing cues such as just‑below pricing and promotional framing. Using a tool called "Tool‑Lab" to trace information acquisition, the researchers found that when no cost is imposed, pricing cues rarely mislead LLMs, but when acquisition costs are introduced under a vague goal prompt, LLMs tend to omit important diagnostic attributes and make suboptimal choices similar to human heuristics. The findings suggest that marketing heuristics in AI‑driven shopping are shaped more by storefront information architecture than by inherent LLM limitations.

By Davood Wadi, Yu Ma
arXiv AI
Oct 19

Advertising to Agents: Measuring Description-Framing Bias in LLM Tool Selection

The study investigates how sales language in tool registry descriptions influences AI agents’ tool selection. By creating paired listings that differ only in praise, verifiable specifications, or order, the authors found that stacked praise increased a tool’s pick rate by about 43 percentage points, while the first-listed tool was chosen roughly 72 points more often. Structured fields for numeric limits helped agents choose capable tools, but accompanying sales text could negate this benefit.

By Haochuan Kevin Wang
arXiv AI
Jun 17

Would a Large Language Model Pay Extra for a View? Inferring Willingness to Pay from Subjective Choices

arXiv:2602. 09802v2 Announce Type: replace Abstract: As Large Language Models (LLMs) are increasingly deployed in applications such as travel assistance and purchasing support, they are often required to make subjective choices on behalf of users in settings where no objectively correct answer exists.

By Manon Reusens, Sofie Goethals, Toon Calders, David Martens
arXiv Machine Learning
Sep 22

Do LLMs Choose Like Humans? Using Cognitive Theory to Evaluate LLM Decision-Making

The paper investigates whether large language models (LLMs) make decisions in ways that mirror human cognition. Using a new 140,000-trial product choice benchmark, the authors test 12 open‑source and commercial LLMs to see if their context sensitivity aligns with a cognitive economic theory that relies on problem categorization and attention allocation. While context prompts human‑like shifts in choice and problem categorization, it does not consistently reweight attention between features such as price and quality, and neither scaling nor chain‑of‑thought reasoning produces human‑like behavior. The findings indicate that LLM decision mechanisms differ from those of humans.

By Johnathan Sun, Andrei Shleifer, Yonatan Belinkov