arXiv:2608.28916v1 Announce Type: new Abstract: Automatic speech recognition (ASR) systems are commonly evaluated with word error rate (WER), yet many voice workflows depend on exact written values f...
arXiv:2608. 10716v1 Announce Type: cross Abstract: Speech-to-speech (S2S) voice agents are increasingly being incorporated into enterprise for customer care and as daily companions for consumers owing to the ease of the conversational modality over text.
CallScreenBench is a benchmark for evaluating small, on-device language models that act as phone secretaries, focusing on their ability to handle unknown inbound calls without a cooperative task. The benchmark measures owner endorsement through five call-and-note metrics, each paired with counter-metrics and uncertainty estimates, and includes guardedness diagnostics to identify safe, tool‑free proxies. Results across 4‑bit checkpoints of 0.6‑4 B parameter models show varying performance on service, recall, plausibility, and triage discrimination, highlighting trade‑offs between quality and guardedness.
arXiv:2603.16783v2 Announce Type: replace Abstract: Robust voice agents require exposure to the full diversity of how people interact through speech. However, obtaining enough spoken interactions is...
MTVA-Bench is a new benchmark designed to evaluate the language model component of cascaded voice agents under realistic conditions. It simulates callers with an LLM, mocks backend tool responses, and scores both tool‑call correctness and conversational quality using two LLM judges, covering 49 agents, 490 scenarios, and 7 languages. The benchmark reveals that while models perform similarly on tool selection, they differ widely in argument handling, rule compliance, and dialogue quality, highlighting the nuanced challenges of real‑world voice interactions.
arXiv:2608.22872v2 Announce Type: new Abstract: Speech-based applications pass spoken queries through automatic speech recognition (ASR) before any retrieval module, so ASR errors enter the pipeline...
The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.
We present Voice Memory, a inference-only scheme for agentic speech recognition: at stream time, a frozen corrector reads a single per-domain memory. md and decides per utterance whether to act on the hypothesis or abstain and keep the 1-best.
arXiv:2608.22872v1 Announce Type: new Abstract: Speech-based applications pass spoken queries through automatic speech recognition (ASR) before any retrieval module, so ASR errors enter the pipeline...
The paper introduces LOGIC (Logit‑Space Integration for Contextual Biasing), a new framework that injects contextual entity information directly into the decoding layer of Speech Large Language Models, bypassing the limitations of prompt‑based methods. LOGIC operates with constant‑time complexity regardless of the size of the entity list, and experiments with the Phi‑4‑MM model across 11 multilingual locales show an average 9% relative reduction in Entity WER while adding only a 0.30% increase in False Alarm Rate.
arXiv:2607. 26410v1 Announce Type: cross Abstract: We present Voice Memory, a inference-only scheme for agentic speech recognition: at stream time, a frozen corrector reads a single per-domain memory.
arXiv:2608. 19515v1 Announce Type: new Abstract: Prosodic cues can convey task-relevant information that alters the trajectory and outcome of a task-oriented dialogue, even when the words themselves remain unchanged.