arXiv AI By Daniel Arulpragasam, Christer Henrysson, Ella Ly, Deepika Anbalagan, Leo Feng

SENTRY: Deterministic, Intelligent Risk Assessment for IT Change Management

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SENTRY is a deterministic risk assessment platform for IT change management that replaces subjective questionnaires with a machine‑learning pipeline using XGBoost and retrieval‑augmented generation. It integrates structured metadata, dependency graphs, incident history, and a hybrid semantic‑lexical search of change request text, compressing the unstructured signal into a single feature for model inference. The system delivers a ROC AUC of 0.87, 85% accuracy, and detects high‑risk changes 3.25 times faster than existing processes.

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