Existing emotional support conversation systems mainly focus on one-on-one seeker-supporter interactions and individual emotional states, leaving interpersonal relations in multi-party scenarios under...
The study evaluates PAIR, a theory-based emotion‑regulation companion, over 14 days with 19 participants, analyzing 1,093 sessions. Emotion estimates from the agent aligned better with participants’ self‑reported valence and dominance than arousal, and guided conversations led to higher valence and state‑dependent arousal changes. Participants reported feeling understood, and the perceived helpfulness of guided conversations increased over time, highlighting the role of memory updates and cross‑session personalization in sustained emotional support.
By Kexin Quan, Zijian Ding, Jiaye Yong, Qinshi Zhang, Dong Wang, Jessie Chin
arXiv:2504. 11837v3 Announce Type: replace-cross Abstract: Emotional support conversation (ESC) aims to alleviate people's emotional distress through effective conversations.
By Yue Zhao, Qingqing Gu, Xiaoyu Wang, Teng Chen, Zhonglin Jiang, Yong Chen, Hongyan Li, Luo Ji
arXiv:2607.23648v2 Announce Type: replace
Abstract: Using large language models (LLMs) to assist psychological counseling is an important task in the field of natural language processing. The constru...
By Kaitong Weng, Lixin Liu, Zihao Liu, Bo Wang, Shiguang Ni
arXiv:2608.21925v1 Announce Type: new
Abstract: Emotional Support Conversation (ESC) systems aim to provide holistic support by balancing professional therapeutic competence with natural empathy. How...
By Weichu Liu, Yuxuan Hu, Yirong Sun, Ningning Mao, Ziyun Zhang, Jian Chen, Mingyang Xu, Qishan Zhong, Chengming Li
arXiv:2607. 28648v1 Announce Type: cross Abstract: Large Language Models (LLMs) are increasingly used for emotional support tasks, such as negative thought reframing.
By Hainiu Xu, Zhaoyue Sun, Hanqi Yan, Jinhua Du, Caroline Catmur, Yulan He