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The paper introduces RESCUE-BENCH, a benchmark for relation-aware multi‑party emotional support conversation systems. It is built from real couple and family interview data, comprising 191 samples, 7,079 annotated turns, and 1,064.8 minutes of video, and defines six tasks that assess relational understanding and relation‑sensitive support. Experiments with ten large language models show that while they handle local emotional cues reasonably well, they struggle with tasks that require modeling interpersonal relations, such as predicting relation patterns, viewpoints, and support strategies.
The study evaluates PAIR, a theory-based emotion‑regulation companion, over 14 days with 19 participants, analyzing 1,093 sessions. Emotion estimates from the agent aligned better with participants’ self‑reported valence and dominance than arousal, and guided conversations led to higher valence and state‑dependent arousal changes. Participants reported feeling understood, and the perceived helpfulness of guided conversations increased over time, highlighting the role of memory updates and cross‑session personalization in sustained emotional support.
arXiv:2504. 11837v3 Announce Type: replace-cross Abstract: Emotional support conversation (ESC) aims to alleviate people's emotional distress through effective conversations.
arXiv:2607.23648v2 Announce Type: replace Abstract: Using large language models (LLMs) to assist psychological counseling is an important task in the field of natural language processing. The constru...
Humans possess an innate ability to understand fine-grained interpersonal relationships, which is central to everyday social interactions. Although such reasoning is inherently multimodal, it remains largely unexplored by existing multimodal large language models (MLLMs).
arXiv:2607. 28648v1 Announce Type: cross Abstract: Large Language Models (LLMs) are increasingly used for emotional support tasks, such as negative thought reframing.