From Offline Proxies to Online Decisions: A Layered Engagement Evaluation Framework for Conversational AI
Read the original on Hugging Face Trending Papers →The Flow has not summarised this story yet — read it at Hugging Face Trending Papers.
The Flow has not summarised this story yet — read it at Hugging Face Trending Papers.
The paper presents a layered framework for evaluating conversational AI by aligning offline proxy signals with online A/B experiment outcomes. It introduces a three‑step alignment chain—behavioral label to product outcome, classifier to candidate behavior, and offline signal to experiment effect—alongside an audit protocol that compares confidence intervals and rankings. In a real‑world deployment, the composite proxy achieved 81.1% F1 versus 34.3% for the raw classifier, correctly predicting direction on all 113 contrasts and enabling efficient prioritization of candidate models before costly online testing.
GAUGE is a new offline protocol that evaluates whether the common practice of using an LLM-as-a-judge to rank task‑oriented agents actually aligns with a verifiable reward. Across 25 agents from six providers on two benchmarks, GAUGE finds that user satisfaction scores are largely uncorrelated with task success, and that the judge’s ranking loses precision when agents are closely matched in performance. The study highlights a gap between ranking validity and construct validity in current evaluation practices.
arXiv:2606. 04296v1 Announce Type: new Abstract: As autonomous AI agents move from conversational systems to long-horizon software execution, runtime safety layers that decide when to interrupt an agent have become essential.
Background: Offline reinforcement learning (RL) enables effective policies to be trained from large, previously collected datasets and subsequently improved through limited online interaction. This offline-to-online RL (O2O-RL) paradigm is particularly promising in nonstationary domains where interaction is costly or potentially hazardous.
arXiv:2607. 11720v1 Announce Type: cross Abstract: Background: Offline reinforcement learning (RL) enables effective policies to be trained from large, previously collected datasets and subsequently improved through limited online interaction.
The paper introduces WebMRE, an offline benchmark comprising 541 tasks and 5,293 steps extracted from WebArena trajectories, designed to provide deterministic scoring for web agents without live environments. It enables the first systematic study of how guide sentences and grounded actions reinforce each other, showing that jointly decoding a guide improves element selection accuracy and that the guide acts as a causal instruction channel. The authors fine‑tune models that outperform leading zero‑shot baselines on all offline metrics.