arXiv Machine Learning By Xuanyi Li, Vaskar Nath, Hossein Amirkhani, Jay Li, Alex Deng

From Offline Proxies to Online Decisions: A Layered Engagement Evaluation Framework for Conversational AI

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The paper presents a layered framework for evaluating conversational AI by aligning offline proxy signals with online A/B experiment outcomes. It introduces a three‑step alignment chain—behavioral label to product outcome, classifier to candidate behavior, and offline signal to experiment effect—alongside an audit protocol that compares confidence intervals and rankings. In a real‑world deployment, the composite proxy achieved 81.1% F1 versus 34.3% for the raw classifier, correctly predicting direction on all 113 contrasts and enabling efficient prioritization of candidate models before costly online testing.

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arXiv Machine Learning
Sep 14

GAUGE: When Not to Trust LLM-as-a-Judge in User-Simulated Evaluation of Task-Oriented Agents

GAUGE is a new offline protocol that evaluates whether the common practice of using an LLM-as-a-judge to rank task‑oriented agents actually aligns with a verifiable reward. Across 25 agents from six providers on two benchmarks, GAUGE finds that user satisfaction scores are largely uncorrelated with task success, and that the judge’s ranking loses precision when agents are closely matched in performance. The study highlights a gap between ranking validity and construct validity in current evaluation practices.

By Umesh Bodhwani, Thanh Tran, Kai Wei