arXiv Machine Learning By Umesh Bodhwani, Thanh Tran, Kai Wei

GAUGE: When Not to Trust LLM-as-a-Judge in User-Simulated Evaluation of Task-Oriented Agents

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GAUGE is a new offline protocol that evaluates whether the common practice of using an LLM-as-a-judge to rank task‑oriented agents actually aligns with a verifiable reward. Across 25 agents from six providers on two benchmarks, GAUGE finds that user satisfaction scores are largely uncorrelated with task success, and that the judge’s ranking loses precision when agents are closely matched in performance. The study highlights a gap between ranking validity and construct validity in current evaluation practices.

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