The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.
By Geng Chen, Ruotong Pan, Zhirui Yang, Qiqi He, Jiawei Chen, Zhang Yunfei, Chongyuan Chen, Minxuan Lv, Zheng Yang, Win-Bin Huang, Xiangyu Wu, Wenwu Ou
arXiv:2606. 29495v1 Announce Type: new Abstract: Social influence dialogue changes user behavior by altering internal cognitive states.
By Minghui Ma, Bin Guo, Han Wang, Mengqi Chen, Jingqi Liu, Yan Liu, Zhiwen Yu
Social influence dialogue changes user behavior by altering internal cognitive states. The central evaluation question is whether the user's beliefs, desires, intentions, and emotions measurably change over the course of conversation, a process-oriented criterion that neither surface-level text metrics (BLEU/ROUGE) nor single-score LLM judgments can capture.
arXiv:2605. 22240v2 Announce Type: replace Abstract: Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns.
By Azure Zhang, Ning Gao, Yuqin Dai, Ruiyuan Wu, Jinpeng Wang, Rena Wei Gao, Bingdong Tan, Shuzheng Gao, Zongjie Li, Chaozheng Wang
arXiv:2609.17010v1 Announce Type: new
Abstract: Lifelong conversational agents rely on memory systems to maintain deep, context-aware interactions with users. However, existing explicit textual memor...
By Cai Ke, Xin Liu, Han Zhang, Jiangyue Yan, Zike Yuan, Ling Deng, Yue Yu, Hui Wang, Ruifeng Xu
arXiv:2606. 18258v1 Announce Type: cross Abstract: Large language models (LLMs) exhibit a wide range of human-like behaviors, from expressing thoughts and emotions, to engaging in relationship-building with users, to refusing requests and maintaining boundaries.
By Sunnie S. Y. Kim, Margit Bowler, Leon A Gatys