The paper investigates how large language models (LLMs) can evaluate explanations in recommender systems. It generates 18 explanation prototypes and has 14 LLMs rate them, comparing the results to human ratings from a user study. Findings show that while LLMs mimic human rating patterns and correlate moderately with human judgments, their absolute agreement is low and varies with model size and evaluation design, leading to four practical recommendations for using LLMs in this context.
By Kathrin Wardatzky, Oana Inel, Luca Rossetto, Abraham Bernstein
The paper introduces a lifecycle framework for LLM-as-a-Judge systems used to evaluate recommendation explanations at Netflix. It outlines four phases—Birth, Training, Deployment, and Monitoring—detailing how each stage addresses specific technical and operational challenges. The authors report that after five weeks of A/B testing, judge-aligned explanations increased novel content viewing and successful browse-to-play sessions without quality takedowns.
By Emma Yanyang Kong, JJ Tan, Ishan Gupta, Lars Olds, Claire Campbell, David Fagnan, Veli Balin, Rohan Gosain, Louis Garcia, Minsu Jang
arXiv:2603. 02070v3 Announce Type: replace Abstract: When automating plan generation for a real-world sequential decision problem, the goal is often not to replace the human planner, but to facilitate an iterative reasoning and elicitation process, where the human's role is to guide the AI planner according to their preferences and expertise.
By Guilhem Fouilh\'e, Rebecca Eifler, Antonin Poch\'e, Sylvie Thi\'ebaux, Nicholas Asher
MEA is a multi‑agent framework that automates the selection and configuration of explanation tools for machine learning models across tabular, text, and vision data. A Proposer agent chooses appropriate tools based on the question and modality, while an Actor agent is trained end‑to‑end for faithfulness, producing natural‑language explanations. Experiments show that MEA outperforms existing post‑hoc explainers and closed‑source baselines, achieving significant faithfulness gains on six datasets.
By Yuyang Cheng, Raghav Kaushik Ravi, Srivarshinee Sridhar, Sriparna Saha, Akash Ghosh, Chirag Agarwal
arXiv:2606. 10156v1 Announce Type: cross Abstract: As recommender systems transition toward agentic, multi-turn conversational interfaces, evaluation paradigms have struggled to keep pace.
By Bharath Sivaram Narasimhan, Karthik R Narasimhan
XAI-Arena proposes using large language models (LLMs) as judges to evaluate the quality of explainable AI (XAI) explanations, aiming for reproducibility, scalability, and multidimensional assessment. The framework assesses dimensions such as simplicity, clarity, task adequacy, trust calibration, actionability, transparency, faithfulness, and overall interpretability across different datasets, models, and stakeholder personas. Human validation shows a strong positive correlation between LLM-generated and human ratings (Spearman's rho = .693, p < .001), supporting the viability of LLM-based evaluations.
By Yanfei Hu Fleischhauer, Alona Zharova, Nadja Klein, Stefan Feuerriegel
arXiv:2607. 00010v1 Announce Type: cross Abstract: Conversational recommender systems (CRSs) are a core component of next-generation intelligent recommender systems because they enable users to actively elicit preferences, clarify intentions, and adapt recommendations in real time.
By Nipun B Nair, Tongtong Wu, Weiqing Wang
arXiv:2607. 01387v1 Announce Type: cross Abstract: Recommender systems are vital in helping users navigate vast amounts of information, offering personalized suggestions and effective explanations for these recommendations.
By Longfeng Wu, Yao Zhou, Tong Zeng, Zhimin Peng, Bhanu Pratap Singh Rawat, Lecheng Zheng, Giovanni Seni, Dawei Zhou
arXiv:2607. 19739v1 Announce Type: cross Abstract: Although large language models (LLMs) have recently gained traction in recommender systems due to their strong reasoning capabilities and extensive world knowledge, previous LLM-based agents suffer from hallucination and context-length limitations, and thus are not suitable for full-ranking recommendation tasks.
By Mingdai Yang, Zhiwei Liu, Weizhi Zhang, Yibo Wang, Hao Peng, Philip Yu
The rapid integration of large language model-based agents into recommender systems has driven a shift from static, ranking-based pipelines toward autonomous and interactive systems that can reason, plan, and act. This survey provides a comprehensive overview of this emerging landscape by introducing a unified taxonomy grounded in the level of autonomy and three core paradigms of agentic recommender systems: agent-assisted recommendation, agent-as-recommender, and agent-as-user-simulator.
arXiv:2606. 11070v1 Announce Type: cross Abstract: Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems.
By Genta Indra Winata, Amartya Chakraborty, Yuzhen Lin, Swasthi P Rao, Shikhhar Siingh, Houhan Lu, Nadia Bathaee, Sriharsha Hatwar, Paresh Dashore, Anmol Jain, Kshitij Tayal, Xiuzhu Lin, Anirban Das, Sambit Sahu, Shi-Xiong Zhang
arXiv:2608. 06329v1 Announce Type: cross Abstract: Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed.
By Noam Koren, Roy Bar-Haim, Abigail Goldsteen