The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.
By Anupam Purwar, Shashank Singh, Kritika Srivastava
arXiv:2608. 06329v1 Announce Type: cross Abstract: Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed.
By Noam Koren, Roy Bar-Haim, Abigail Goldsteen
arXiv:2607. 27816v2 Announce Type: replace-cross Abstract: Role-playing agents (RPAs) have become one of the most important consumer applications of large language models.
By Yuhang Zhu, Mingxuan Du, Benfeng Xu, Jie Gao, Lingyun Yu, Hongtao Xie
arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv:2608.22510v1 Announce Type: new
Abstract: Agent benchmarks often evaluate only final answers even when agents run on stateful runtimes. We argue this under-specifies what is being evaluated: th...
By YuanHang Xiao
arXiv:2606. 11070v1 Announce Type: cross Abstract: Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems.
By Genta Indra Winata, Amartya Chakraborty, Yuzhen Lin, Swasthi P Rao, Shikhhar Siingh, Houhan Lu, Nadia Bathaee, Sriharsha Hatwar, Paresh Dashore, Anmol Jain, Kshitij Tayal, Xiuzhu Lin, Anirban Das, Sambit Sahu, Shi-Xiong Zhang
RoleBreak is an open benchmark designed to evaluate long‑horizon role‑playing robustness in spoken dialogue systems. It includes 310 character‑based and user‑centered roles, 6,688 human‑verified dialogue turns, and 11,743 fine‑grained evaluation criteria, with 1,856 turns specifically targeting expressive vocal emotion. The benchmark stresses role consistency, interaction quality, safety, and affect over extended conversations, and the authors evaluated nine system configurations across full‑duplex, omni‑modal, and cascaded ASR–LLM–TTS paradigms.
By Yuqi Wang, Fengyuan Liu, Haochen Luo, Zhiqi Yu, Qi Liu
arXiv:2606. 10156v1 Announce Type: cross Abstract: As recommender systems transition toward agentic, multi-turn conversational interfaces, evaluation paradigms have struggled to keep pace.
By Bharath Sivaram Narasimhan, Karthik R Narasimhan
GAUGE is a new offline protocol that evaluates whether the common practice of using an LLM-as-a-judge to rank task‑oriented agents actually aligns with a verifiable reward. Across 25 agents from six providers on two benchmarks, GAUGE finds that user satisfaction scores are largely uncorrelated with task success, and that the judge’s ranking loses precision when agents are closely matched in performance. The study highlights a gap between ranking validity and construct validity in current evaluation practices.
By Umesh Bodhwani, Thanh Tran, Kai Wei
arXiv:2608. 03166v1 Announce Type: new Abstract: Role-Playing Language Agents (RPLAs) are increasingly deployed in high-stakes applications such as healthcare assistance, customer support, and education, where maintaining consistent personas, ethical constraints, and behavioral coherence under adversarial pressure is critical.
By Saqib Shouqi, Abdullah Nazly, Januki Wanniarachchi, Ravisha De Alwis
arXiv:2606. 01552v1 Announce Type: new Abstract: Role-playing agents(RPAs) are widely used to steer large language models(LLMs) toward role-consistent behavior, yet existing benchmarks mainly evaluate surface-level fidelity and offer limited insight into decision making under role-alignment value conflicts.
By Huayi Lai, Shichao Song, Simin Niu, Hanyu Wang, Jiawei Yang, Zhouxing Wang, Zhiqiang Yin, Xun Liang
The paper presents a post‑training recipe for small dialogue‑game agents that involves three steps: acquiring broad game participation via supervised fine‑tuning, repairing specific local failures with turn‑local preference pairs, and preserving general capabilities. Applied to the LM Playschool Challenge, the method raises the public clemscore from 10.67 to 38.92 and the closed in‑domain score from 13.41 to 41.17 while keeping overall static performance nearly unchanged. The gains are mainly within the targeted game family, with limited improvement on out‑of‑domain clemscore.
By Nan Li