arXiv:2607. 26060v1 Announce Type: cross Abstract: LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.
arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
arXiv:2601. 02813v3 Announce Type: replace Abstract: Aligning language models to qualitative behavioral traits, such as human-likeness, remains difficult because they are hard to define, measure, and optimize.
arXiv:2608. 04205v1 Announce Type: new Abstract: Human evaluation of AI systems and digital products is costly, slow, and difficult to scale.
arXiv:2608. 03166v1 Announce Type: new Abstract: Role-Playing Language Agents (RPLAs) are increasingly deployed in high-stakes applications such as healthcare assistance, customer support, and education, where maintaining consistent personas, ethical constraints, and behavioral coherence under adversarial pressure is critical.
arXiv:2607. 08625v1 Announce Type: new Abstract: Consumer-facing health chatbots powered by large language models (LLMs) are increasingly used for symptom assessment.
arXiv:2503. 20182v2 Announce Type: replace-cross Abstract: As large language models (LLMs) increasingly function as human-like assistants exhibiting human-like personality traits, understanding their behavioral characteristics becomes essential for responsible AI development.
arXiv:2606. 18256v1 Announce Type: cross Abstract: LLM-based chatbots are increasingly applied in interpersonal domains such as counseling and peer support, where establishing human-AI rapport is crucial yet remains challenging.
arXiv:2602. 05088v4 Announce Type: replace Abstract: Millions of people now use generative AI chatbots for psychological support.
arXiv:2606. 18263v1 Announce Type: cross Abstract: Large language models (LLMs) are increasingly used to simulate human populations via persona prompting, often under the assumptions that richer persona descriptions improve behavioral fidelity, similarly sized attribute combinations are equally simulatable, and persona definitions generalize across tasks.
arXiv:2607. 20773v1 Announce Type: cross Abstract: Large language models (LLMs) have shifted human--computer interaction from `traditional'' interface journeys toward more conversational exchanges.
arXiv:2608. 10716v1 Announce Type: cross Abstract: Speech-to-speech (S2S) voice agents are increasingly being incorporated into enterprise for customer care and as daily companions for consumers owing to the ease of the conversational modality over text.
arXiv:2607. 10539v1 Announce Type: new Abstract: Existing approaches to infer user traits and generate responses consistent with a persona rely on static prompting.