What Makes a Dialog Agent Useful?

Computer-Using Agent

DuplexWorld: Can voice agents help you get through the day?

arXiv:2608. 10716v1 Announce Type: cross Abstract: Speech-to-speech (S2S) voice agents are increasingly being incorporated into enterprise for customer care and as daily companions for consumers owing to the ease of the conversational modality over text.

A New Framework for Evaluating Voice Agents (EVA)

Introducing ChatGPT agent

Introducing ChatGPT agent: it thinks and acts, using tools to complete tasks like research, bookings, and slideshows—all with your guidance.

Introducing next-generation audio models in the API

For the first time, developers can also instruct the text-to-speech model to speak in a specific way—for example, “talk like a sympathetic customer service agent”—unlocking a new level of customization for voice agents.

Communication Policy Evolution for Proactive LLM Agents

arXiv:2606. 14314v1 Announce Type: new Abstract: LLM agents have rapidly evolved into autonomous systems, yet a persistent information gap remains between users and agents: communication is costly, while users' identical preferences further limit information exchange.

EChO-Agent: Evidence Chain Orchestration Agent for Audio Reasoning

arXiv:2606. 15141v1 Announce Type: cross Abstract: While LALMs show promise on audio question answering, they fail to focus on question-relevant segments of audio and provide a clear, checkable reasoning process when dealing with complex audio reasoning.

MASCOT: Towards Multi-Agent Socio-Collaborative Companion Systems

arXiv:2601. 14230v2 Announce Type: replace-cross Abstract: Multi-agent systems (MAS) are emerging as promising socio-collaborative companions for emotional and cognitive support.

Homebot: A Personal AI Agent for Conversational Home Assistance and Automation

arXiv:2608. 02254v2 Announce Type: replace Abstract: \texttt{Homebot} is a locally deployable AI agent for conversational household assistance and automation.

PolicyGuard: A Dialogue-Grounded Sub-Agent Verifier for Policy Adherence in LLM Agents

arXiv:2606. 29225v1 Announce Type: new Abstract: LLM agents handle user requests on behalf of organizations through tool calls and must follow the company policies stated in their system prompts.

Workspace agents

Learn how to build, use, and scale workspace agents in ChatGPT to automate repeatable workflows, connect tools, and streamline team operations.

A Framework of User Experience Principles for Human-AI Agent Interaction in the Workplace

arXiv:2607. 19941v1 Announce Type: cross Abstract: As AI agents become integral to business workflows, establishing guiding user experience (UX) principles is crucial for ensuring user trust and successful adoption.