arXiv AI By Wen-Yu Chang, Yun-Nung Chen

When Users Don't Ask: Benchmarking Context-Driven Memory Retrieval in Conversational Agents

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The paper introduces LOCOMO-CONV, a conversational memory benchmark that expands on the existing LoCoMo dataset with four query styles—dialog, implicit, counterfactual, and composed—designed to evaluate memory systems in realistic conversational settings. Experiments across five memory systems reveal that conversational framing uncovers significant retrieval gaps missed by traditional QA benchmarks, particularly for implicit and composed queries, and that strong retrieval does not necessarily translate into higher response quality. The study also highlights silent grounding in implicit queries, where memory enhances contextual grounding without explicitly presenting the gold fact, suggesting a need for reasoning-based memory elaboration.

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