arXiv Computation and Language By Yikai Zhao, Saurabh Pandey, Pradeep Kumar Misra

What the Author Wrote, What the Agent Reads: Silent Cue Loss in Enterprise Document Ingestion

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The paper investigates how mainstream document converters lose formatting cues—specifically highlights and colours—when turning Word or PDF files into tokens for enterprise agents. Using a dataset of 76 policy documents, the authors show that this loss dramatically degrades agents’ ability to recover author‑specified requirements, dropping micro‑F1 scores from 0.690 to as low as 0.075. The study also demonstrates that explicitly adding cues back into the text can partially recover performance and that the issue is measurable and inexpensive to fix.

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