The paper surveys 61 studies on mental‑health AI and identifies a misalignment in how trust is evaluated across disciplines. It proposes a three‑layer framework—human‑oriented, interaction‑oriented, and AI‑oriented trust—and maps stakeholder perspectives onto these layers. The authors argue that future research should focus on calibrating human trust to actual interaction and AI trustworthiness rather than merely maximizing perceived trust.
By Xin Sun, Yue Su, Yifan Mo, Qingyu Meng, Yuxuan Li, Min Chen, Mengyuan Zhang, Saku Sugawara, Charlotte Gerritsen, Sander L. Koole, Koen Hindriks, Jiahuan Pei
When social chatbots make mistakes, and they do, how they recover determines whether users trust them again. Social chatbots are increasingly integrated into everyday life, yet they remain prone to generating convincing but inaccurate information.
The study explores how children design AI chatbots and what they consider trustworthy. Using a custom chatbot-building environment, 115 learners aged 8‑18 created 119 chatbots and adjusted traits such as confidence, transparency, and formality. Findings show younger children equate trust with purpose‑fulfillment, while older children focus on transparent, calibrated design, and that students calibrate academic chatbots to be more formal and transparent than hobby ones.
By Deniz Ozturk, Jiayu Li, Daksh Pratap Singh, Yasitha Rajapaksha, Fasika Melese, Bahare Riahi, Shiyan Jiang, Qiao Jin, Joey Huang, Veronica Catet\'e, Tiffany Barnes, Xiaoyi Tian
arXiv:2606. 19286v1 Announce Type: cross Abstract: When social chatbots make mistakes, and they do, how they recover determines whether users trust them again.
By Biswadeep Sen, Yi-Chieh Lee
The paper introduces Safety Nudges, a browser-based tool that displays lightweight, in situ flags when a conversational AI exhibits risky behavior such as hallucination or overconfidence. In a two‑week field study with 45 frequent chatbot users, participants reported that the nudges were useful, clear, and minimally disruptive, and most felt more aware of potential AI harms. However, increased awareness did not automatically translate into measurable changes in user behavior, underscoring the need for relevance, calibration, and user control in nudge design.
By Varshini Elangovan, James Wedgwood, Chhavi Yadav, William Agnew, Sauvik Das, Virginia Smith
arXiv:2510. 26518v2 Announce Type: replace Abstract: Human feedback is critical for aligning AI systems to human values.
By Rishub Jain, Sophie Bridgers, Lili Janzer, Rory Greig, Tian Huey Teh, Vladimir Mikulik