A conversation with Jai Malkani, Head of AI and Product, Customer Obsession at Uber.
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Uber uses OpenAI to power AI assistants and voice features that help drivers earn smarter and riders book faster across a global real-time marketplace.
Itaú is deploying generative AI across its customer base through the ia.i conversational interface and the IARA governance platform, aligning with its AI First strategy. This initiative targets both customers and employees within Brazil’s highly regulated banking sector.
Discover how Intercom built a scalable AI platform with 3 key lessons—from evaluations to architecture—to lead the future of customer support.
More than one million customers around the world now use OpenAI to empower their teams and unlock new opportunities. This post highlights how companies like PayPal, Virgin Atlantic, BBVA, Cisco, Moderna, and Canva are transforming the way work gets done with AI.
Global manufacturer Scania is scaling AI with ChatGPT Enterprise. With team-based onboarding and strong guardrails, AI is boosting productivity, quality, and innovation.
A conversation with Claire Vo, Chief Product Officer of LaunchDarkly, about the changing role of product managers, her anti-to-do list, and building AI-native teams.