OpenAI Blog

Three lessons for creating a sustainable AI advantage

Discover how Intercom built a scalable AI platform with 3 key lessons—from evaluations to architecture—to lead the future of customer support.

OpenAI Blog
Jul 10, 2019

Why responsible AI development needs cooperation on safety

We’ve written a policy research paper identifying four strategies that can be used today to improve the likelihood of long-term industry cooperation on safety norms in AI: communicating risks and benefits, technical collaboration, increased transparency, and incentivizing standards. Our analysis shows that industry cooperation on safety will be instrumental in ensuring that AI systems are safe and beneficial, but competitive pressures could lead to a collective action problem, potentially causing AI companies to under-invest in safety.

OpenAI Blog
Dec 11, 2025

Ten years

OpenAI reflects on ten years of progress, from early research breakthroughs to widely used AI systems that reshaped what’s possible. We share lessons from the past decade and why we remain optimistic about building AGI that benefits all of humanity.