Dialogue systems in e-commerce scenarios often need to satisfy multiple objectives: accurately reasoning over user profiles (e. g.
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The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.
arXiv:2608. 13833v1 Announce Type: cross Abstract: Conversational advertising aims to deliver useful ads within multi-turn assistant interactions.
RL-ADA introduces a co‑evolutionary training framework that replaces costly human annotations with world‑feedback rewards derived from interaction outcomes. In this system, a large Customer Support Agent and an Adversarial Customer Agent train together, guided by an automated judge that rewards successful resolution and realistic intent‑concealing utterances, respectively. Applied to a banking support proof of concept, the method eliminates routing errors and doubles the end‑to‑end PASS rate over five cycles, while also revealing a new adversarial strategy called Contextual Camouflage.
arXiv:2609.14648v1 Announce Type: new Abstract: Aligning multi-turn dialogue agents is usually framed as matching turn-level human preferences, yet direct optimization of long-term outcomes is often...
SocialRL is a multi-turn reinforcement learning framework that refines large language models’ social intelligence. It uses PPO to propagate delayed outcome rewards across turns, enabling long‑horizon planning, and introduces six process reward dimensions—such as goal advancement and relational attunement—to capture the goal‑relationship trade‑off. A reward model provides fine‑grained scoring and a stage‑aware weight schedule prioritizes relationship building early, goal pursuit mid‑way, and balanced closure later, yielding an average 9.2 percentage‑point improvement in goal achievement across multiple social‑dialogue benchmarks.
arXiv:2608.21969v1 Announce Type: new Abstract: Humans have multiple levels of temporal abstractions on daily interaction and thinking, such as concept perception and strategic planning. Inspired by...