The paper introduces a deterministic, reproducible e‑commerce environment that pre‑commits customer and trajectory parameters, enabling a simulated consumer to attempt purchasing a target cart with the help of an evaluated model. The environment records every assistant action and state, allowing post‑trial evaluation of specific conversation components and applying penalties based on tool‑call accuracy. Using this setup, the authors benchmark eight open‑weight agents (20B–35B parameters) across 160 trials and 44 metrics, revealing nuanced performance issues such as under‑action, over‑purchase, unsupported product attributes, and poor search that are hidden by overall success rates.
By Nimit Shah, Haitz S\'aez de Oc\'ariz Borde
arXiv:2607. 13998v1 Announce Type: cross Abstract: The rapid proliferation of Agentic Artificial Intelligence fundamentally disrupts traditional customer loyalty paradigms.
By Sai Srikanth Madugula, Peplluis Esteva de la Rosa, Daya Shankar
arXiv:2608. 11560v1 Announce Type: new Abstract: Personalizing marketing messages with contextual multi-armed bandits (CMABs) drives real business value, yet the objective that ultimately matters - a downstream conversion - is observed only weeks later, too late to drive online learning.
By Sang Su Lee, Vineeth Loganathan, Shishir Dash, Vijay Raghavan
CAVEAT is a new benchmark that tests computer‑use agents (CUAs) in nine online marketplace environments where platform incentives may steer agents away from user goals. The study finds that agents succeed in choosing user‑optimal products only 78.6% of the time in neutral settings, dropping to 17.3% when steering mechanisms are active. By diagnosing three failure points—priority distortion, premature narrowing of options, and early commitment—CAVEAT-Harness interventions raise user‑optimal purchasing success by 55.0%.
By Yuxuan Li, Will Epperson, Wesley Deng, Zezhou Huang
A commercial incentive need not enter the final ranking algorithm to affect a shopping assistant's recommendation: it may instead influence which preference question the assistant asks. We make this d...
arXiv:2609.36614v1 Announce Type: new
Abstract: A commercial incentive need not enter the final ranking algorithm to affect a shopping assistant's recommendation: it may instead influence which prefe...
By Jiapeng Li