arXiv AI By Alina Nesen, Prathyusha Kanmanth Reddy, David Relyea, Rohit Avinash Mujumdar, Samaneh Karimi, Bo Shen, Jordan Hashemi

MOSS: A Production Framework for Monitoring and Diagnosing Semantic Failures in Search and Recommendation Systems

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MOSS (Model Sanity Service) is a production framework that embeds LLM-based relevance scoring into a continuous monitoring loop for recommendation, search, and offer surfaces, using targeted sampling, strategy-aware prompting, and structured alerting to diagnose semantic failures. It has been deployed for over six months at a large U.S. retailer, identifying two confirmed serving defects and quantifying a 76.4% reduction in alert rate for a backfill blending fix. Benchmark results show that LLM judges outperform non-LLM baselines on both recommendation and search tasks, demonstrating that a single LLM monitoring framework can deliver actionable quality signals across multiple product discovery surfaces.

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