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The paper introduces a method for forecasting conversational derailment by incorporating speech act information as an auxiliary signal to enhance pragmatic representations. This approach aims to reduce lexical noise and improve generalizability, especially in low-data and cross-domain scenarios. Experiments on three datasets demonstrate performance gains over existing methods.
The paper introduces a decoupled data approach for the Neural Finite State Machine (NFSM) framework to improve full‑duplex dialogue. It serializes real human‑human spoken dialogues into FSM tapes using a rule‑based event‑guided transformation, while shaping semantics through human‑agent text dialogues. A Source‑Aware Calibrated (SAC) loss is proposed to balance state‑transition token distribution and align each data source with its strongest supervisory signal, leading to better turn‑taking performance without sacrificing semantic quality.
The paper introduces statement normalization, a method that converts enterprise conversation transcripts into concise, speaker-attributed statements enriched with source references and semantic tags. This approach clarifies the text and enables focused retrieval of relevant evidence for specific analytical questions. Experiments on customer‑service calls show that normalization boosts classifier performance and, when combined with selection, benefits weaker prompted readers, all while allowing small models to handle the process efficiently.
arXiv:2606. 20400v1 Announce Type: new Abstract: Generating high-utility synthetic data for intent classification typically requires human-annotated seed data, which is often unavailable in fast-paced industrial settings.
arXiv:2508. 03250v4 Announce Type: replace-cross Abstract: The increasing amount of political debates and politics-related discussions calls for the definition of novel computational methods to automatically analyse such content with the final goal of lightening up political deliberation to citizens.
The paper introduces ContraTalk, a benchmark that tests whether dialogue models truly use acoustic cues or rely on transcript shortcuts. It formalizes cross‑modal disagreement, creates conflict and consistent QA examples, and proposes an Audio Twin representation to expose acoustic evidence to models. Experiments show that while text‑only LLMs perform well on consistent cases, they falter on conflict cases, and AudioLLMs only partially mitigate this issue.