arXiv AI By Puneet Mathur, Nedim Lipka, Zeyu Jin, Dinesh Manocha

DuplexSpeechBench-Document Grounding: Benchmarking Document Grounding and Hallucinations in Voice Agents

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DuplexSpeechBench-Document Grounding (DSB‑DG) is a benchmark that evaluates how well voice agents can ground their responses in external documents across five professional domains. It focuses on three failure modes—Context Saturation, Grounding Decay, and Proactive Grounding—and includes 1,636 adversarially verified QA pairs from 50 documents. The benchmark measures grounding accuracy, hallucination, and response latency, revealing that cascaded pipelines achieve the highest accuracy while open‑weight systems suffer from abrupt capacity collapse and multi‑turn decay.

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