arXiv AI By Wei Chen, Peilun Zhou, Zhaoyu Hu, Jiajun Chai, Derong Xu, Zhongni Hou, Yufei Zhang, Guojun Yin, Wei Lin, Zhi Zheng, Tong Xu

ATLAS: Dual-Horizon Diagnostic Evaluation for Tool-Use Agents in Meituan Xiaotua

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ATLAS is a dual‑horizon diagnostic evaluation framework designed for industrial tool‑use agents on web‑scale service platforms. It combines within‑turn trajectory‑wise signals (thinking, reflection, tool execution, response generation) with across‑turn user‑wise signals over multiple lifecycles to pinpoint execution failures and unmet capabilities. The framework employs rule‑based checks and calibrated LLM judges, distilling them into compact diagnostic models that enable developers to attribute failures, prioritize fixes, and reassess improvements. In Meituan Xiaotuan, ATLAS‑guided agents achieved higher recommendation relevance, factual reliability, user engagement (+2.84% answer read‑through rate), and order volume (+6.13% paid orders), leading to full production deployment.

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