arXiv AI By Ramon Gonzalez (Mentomy AI), Antonio Diaz (Mentomy AI)

An Auditable Symbolic-RAG-Generative AI Architecture for Goal-Oriented Conversation Orchestration

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The paper introduces a Symbolic-RAG-Generative architecture called GRACE for goal‑oriented conversational systems. GRACE transforms business intent into a fixed objective set and uses a constrained policy to update the conversation state based on visitor‑authored evidence while ensuring visitor utility. Evaluation on real‑estate and professional‑cleaning dialogues shows high accuracy in state transitions, evidence precision/recall, and monotonicity.

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