arXiv AI

RAG4Tickets: AI-Powered Ticket Resolution via Retrieval-Augmented Generation on JIRA and GitHub Data

The paper introduces RAG4Tickets, an AI system that uses Retrieval-Augmented Generation to improve ticket resolution on JIRA and GitHub. It embeds historical tickets, comments, and pull request data with Sentence-Transformers, indexes them with FAISS, and then uses a Large Language Model to generate grounded, explainable resolution suggestions based on retrieved evidence. Experiments show higher precision, recall, faster resolution times, and better developer acceptance compared to existing methods.

arXiv AI
Oct 2

Mapping the RAG Landscape: A Four Axis Taxonomy of Efficiency, Defense, Interactivity, and Reasoning

The paper surveys recent advances in Retrieval Augmented Generation (RAG), a technique that integrates external retrieval into language model generation to reduce hallucinations and keep knowledge current. It introduces a four‑axis taxonomy—efficiency, defense, interactivity, and reasoning—to organize contemporary RAG research, covering retrieval methods, fusion strategies, embedding optimizations, and reinforcement learning policies. The survey also reviews evaluation practices, domain‑specific applications, and architectural variants, while highlighting ongoing challenges such as retrieval quality, reliability, domain adaptation, scalability, and explainability.

By Meghana Sunil, Shravya V, Shravan Venkatraman, Joe Dhanith PR
arXiv Computation and Language
Aug 25

W-RAG: Source-Aware Retrieval for Enterprise Document Generation from Heterogeneous Knowledge Bases

W-RAG is a source-aware retrieval framework designed for enterprise document generation from heterogeneous knowledge bases. It uses ontology-guided retrieval, local ranking within each knowledge base, and source-level weighting to balance evidence from diverse sources. A new dataset covering multiple document types and industry domains demonstrates that W-RAG improves document coverage and generation quality compared to standard RAG pipelines.

By Hridya Dhulipala, Rajesh Ombase, Michael Wang, Tien N. Nguyen
arXiv AI
Sep 16

ORDER: Task-Conditioned Routing for Retrieval-Augmented Generation

The paper introduces ORDER, a task‑conditioned retrieval‑augmented generation framework that dynamically adapts both indexing and retrieval strategies to each incoming query. It first clusters questions to learn cluster‑specific chunking, metadata filtering, and reranking settings, then routes queries to the appropriate pre‑built index via nearest‑centroid assignment. Additionally, a supervised query router predicts relevant collections and a Uniform Multi‑source Sampler distributes the retrieval budget evenly across selected sources, yielding superior performance on heterogeneous historical archives compared to existing RAG systems.

By Aur\'elien Pellet (LRE), Julien Perez, Marie Puren