arXiv:2603. 25031v2 Announce Type: replace Abstract: In psychological support and emotional companionship scenarios, the core limitation of large language models (LLMs) lies not merely in response quality, but in their reliance on local next-token prediction, which prevents them from maintaining the temporal continuity, stage awareness, and user consent boundaries required for multi-turn intervention.
By Boning Zhao, Yutong Hu, Xinnuo Li
Anian is a safety‑gated multimodal AI backend designed for perinatal mental‑health support and mindfulness‑intervention routing. It maps user input into a four‑layer hierarchical state representation—emotion, psychosocial constructs, safety risk, and intervention routes—then fuses local and external risk signals to decide whether to generate AI responses or provide fixed safety content. Prototype evaluation on large public corpora showed high classification performance and perfect high‑risk recall in a controlled stress test, though clinical validity remains unestablished.
By Lei Wang, Xiao Wang, Lei Li
arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
The paper introduces DistressBench, a benchmark comprising 718 English clinician-authored conversations covering 23 self-harm subcategories, each evaluated against a weighted rubric across seven crisis-support dimensions. Models are scored by the fraction of criteria they satisfy, revealing that the best models meet 88.4% of weighted criteria while clinicians achieve 98.7%. The study highlights gaps in crisis response, notably that 35.3% of conversations where crisis is recognized fail to route users to human help, underscoring the need to evaluate models on supportive care rather than mere refusal.
By Drew Rein, Patrick Oathout, Vishal Kumar, Udari Madhushani Sehwag
MACBT is a clinician‑facing AI decision‑support system that models the five‑stage CBT workflow with five collaborative agents and incorporates a CBT‑specific longitudinal memory module (CD Memory) to track cognitive distortions across sessions. The system generates pre‑session pathology reports and prioritises interventions, and was trained on a Chinese CBT dialogue corpus using a Qwen3‑14B backbone with supervised fine‑tuning and preference optimisation. Evaluation by GPT‑4 judges shows MACBT outperforms several existing chatbots in professionalism and clinical authenticity, and the memory‑augmented version improves session quality by 12.6% and achieves a longitudinal mean of 2.29 on continuity, progression, and personalization.
By De Jiang, Shuo Zhang, Weiwei Liao, Jianying Zhang, Chuanhui Yu, Hongen Liao, Kehong Yuan
The paper introduces the Affective Flow Language Model (AFlow), which treats multi‑turn emotional support conversations as an evolving affective utility flow along dialogue trajectories. AFlow searches diverse support paths, estimates utilities of intermediate states, and employs Affective Flow Preference Optimization (AFPO) to propagate downstream preference signals to earlier states, enabling consistent strategy transitions. Experiments on ExTES and ESConv demonstrate improved strategy alignment, response diversity, and generation quality across various model settings.
By Chenghui Zou, Ning Wang, Tiesunlong Shen, Luwei Xiao, Chuan Ma, Xiangpeng Li, Rui Mao, Erik Cambria
Hy‑MultiTurn is a Chinese benchmark designed to evaluate deep multi‑turn dialogue understanding over long interactions. It introduces six controlled evaluation modes—constraint memory, precise execution, constraint synthesis, object localization, action suppression, and reference resolution—across 209 tasks ranging from 12 to 76 turns, incorporating dialogue length, irrelevant distractions, and colloquial phrasing. Testing 22 state‑of‑the‑art models shows the benchmark is highly challenging, with even the best model meeting all criteria only 41.1% of the time and no model excelling in every mode.
By Eileen Ye, Jiawen Tao, Yaoming Li, Chenxu Liu, Wenhan Yu, Yaxin Fan, Xiaokun Yuan, Mengzhou Wu, Yanbing Jiang, Maxm Pan
The paper introduces ECHO, a paired diagnostic benchmark for evaluating Chinese real‑time spoken dialogue systems on turn‑taking. ECHO pairs examples that share the same overlap transcript but differ in preceding multi‑turn context, requiring either Yield or Keep actions, and also includes off‑talk cases to test unnecessary yielding. Experiments on four speech systems reveal that three systems over‑yield, correctly keeping the floor on fewer than 13% of backchannels, while the fourth system shows a more balanced performance, illustrating that interruption‑only evaluation can overestimate turn‑taking reliability.
By Shuofeng Zhao, Hongwei Cai, Wenke Fan, Qingxiang Guo, Zhou Wang, Dawei Yang, Zhiyang Zhou, Yingxin Shang, Weixu Wang, Lin Yang, Shuran Zhou, Yang Song
arXiv:2607. 22635v1 Announce Type: new Abstract: Target-oriented dialogue systems have demonstrated strong capabilities in completing user goals through interactive conversations.
By Xuzhao Geng, Haozhao Wang, Xuelian Li, Zhenyu Yang, Haonan Lu, Rui Zhang, Ruixuan Li
arXiv:2504. 11837v3 Announce Type: replace-cross Abstract: Emotional support conversation (ESC) aims to alleviate people's emotional distress through effective conversations.
By Yue Zhao, Qingqing Gu, Xiaoyu Wang, Teng Chen, Zhonglin Jiang, Yong Chen, Hongyan Li, Luo Ji
The paper introduces DiaWhisper-DPO, an end‑to‑end model that fine‑tunes Whisper-large-v3 with LoRA and a frame‑level role head to transcribe and attribute utterances in clinical interviews. It further refines the system using failure‑mined preference optimization (DPO) that leverages genuine decoding failures as rejected completions, eliminating the need for human preference data. On the DAIC‑WOZ dataset, DiaWhisper‑DPO attains 0.973 role accuracy and 0.119 DER, outperforming cascaded baselines by 72% and dramatically reducing seed variation, while also improving performance on the cross‑lingual PDCH‑HAMD dataset.
By Weiming Li, Ana Catarina Fidalgo Barata, Miguel Constante, Jo\~ao Miguel Sanches
Graph2Counsel is a framework that generates synthetic counseling dialogues by leveraging Client Psychological Graphs (CPGs) to encode the relationships among a client’s thoughts, emotions, and behaviors. The system uses a structured prompting pipeline guided by counselor strategies and explores techniques such as Chain‑of‑Thought and Multi‑Agent Feedback to produce 760 realistic sessions from 76 CPGs. Expert evaluation shows the dataset surpasses previous ones in specificity, counselor competence, authenticity, conversational flow, and safety, and fine‑tuning an open‑source model on it improves performance on several counseling benchmarks.
By Aishik Mandal, Hiba Arnaout, Clarissa W. Ong, Juliet Bockhorst, Kate Sheehan, Rachael Moldow, Tanmoy Chakraborty, Iryna Gurevych