arXiv AI

PersonaCUABench: Benchmarking Computer-Use Agents Serving Diverse Personas

PersonaCUABench is a benchmark that evaluates computer‑use agents (CUAs) on 74 tasks across 11 domains, varying only the persona of the requester. Each of 44 personas rewrites the instruction in their own words and answers the CUA’s questions, while the CUA sees only the dialogue. The study finds that task completion drops by 36% when personas are introduced, and user satisfaction falls from 84.1% to 62.7% for fully completed requests.

arXiv AI
Oct 2

Agents Are Systems, Not Models: Rethinking Agentic Evaluation

The paper argues that evaluating agents as fixed models is insufficient, proposing instead to treat them as configurable systems. Using a new benchmark of four scientific tasks, the authors analyze how five configuration aspects—task information, reasoning, self‑verification, time budget, and backbone model—affect performance, noting that about 54% of outcome variance arises from run‑to‑run differences even with the same settings. The study finds that providing more task information has the strongest impact, while interactions among settings (e.g., extra time only helps with adequate information or model capability) and the choice of verification tools significantly shape agent behavior.

By Luis Wiedmann, Leander Girrbach, Cordelia Schmid, Zeynep Akata
arXiv AI
Oct 2

Worse Together: How Performance Breaks Down in Multi-User Multi-Agent Teams

The paper investigates how coordination among AI agents serving different users degrades performance compared to a single coordinating agent. Across five advanced models and 77 scenarios in four shared-resource environments—API key budgets, clinic calendars, personal assistant bookings, and merge queues—the study finds that multi‑agent teams consistently underperform, sometimes collapsing entirely, and that even with communication channels coordination overhead remains significant. The authors identify specific failure modes such as stalling, action overriding, and claim fabrication, and propose environment‑specific mitigations like team leads and procedural instructions, while releasing the MAMUBench benchmark for future research.

By Sahan Paliskara, Nattaput Namchittai, Andrew Lampinen
arXiv AI
Sep 7

$\tau^\tau$-Bench: An Environment for End-To-End, Realistic Agent Construction

The paper introduces $ au^ au$-Bench, a benchmark that turns the construction of AI agents into a measurable task. In this environment a developer agent receives real business records, client requirements, a production API, an existing codebase, and constraints on cost and models, and must deliver a complete customer‑service agent. The benchmark evaluates performance by deploying the agent against simulated users, revealing that current state‑of‑the‑art models achieve only 23.9% success while an expert‑written reference scores 82.2%.

By Quan Shi, Keshav Dhandhania, Karthik Narasimhan, Victor Barres
arXiv AI
Oct 21

Does Multi-Agent Collaboration Pay When Agents Serve Users? Testing Agent Scaling in Dual-Control Settings

The study evaluates whether multi‑agent systems (MAS) outperform single‑agent systems (SAS) when agents interact with users under a written policy on the dual‑control benchmark. Across 7,950 simulated conversations in airline, retail, and telecom domains, the MAS performed worse in 12 of 13 valid cells and tied only once, with a negative average gain of 28 points. Even in scenarios where prior theory predicted a benefit, the MAS lost performance and incurred higher token costs.

By Ethan Yang, Xiangcheng Shi
arXiv AI
Oct 21

CUA-Recovery: Benchmarking Error Recovery in Long-Horizon Computer-Use Agents

arXiv:2610.27645v1 Announce Type: new Abstract: As computer-use agents (CUAs) move to long-horizon workflows spanning multiple applications, undetected errors can silently corrupt persistent state an...

By Xu Hu, Haoming Li, Yuxiang Wang, Jinxin Yang, Kangshuo Li, Licheng Wang, Dingyi Kang, Jiayu Song, Tianhao Wang, Zhanhua Hu, Xu Yang, Qiannan Li, Bingzhe Li, Feng Chen
arXiv Computation and Language
Oct 27

iPrefBench: A User-Centric Benchmark for Personalized Mobile Use Agents

arXiv:2610.34735v1 Announce Type: new Abstract: An agent that truly knows and acts on behalf of its user has been a long-standing promise of AI assistants. Computer-use agents bring this promise with...

By Yuting Ning, Ruijia Cheng, Sushobhan Ghosh, Peitong Duan, HungShi Lin, Abhishek Sundararajan, Shreyash Pandey, Huan Sun, Jeffrey Nichols, Eldon Schoop
arXiv AI
Oct 9

AgentHorizon: Evaluating Agentic Judges for Long-Horizon Computer-Use Tasks

AgentHorizon is a benchmark comprising 1,373 computer‑use tasks with instruction‑trajectory pairs collected from 166 hours of human‑recorded activity across three operating systems. The benchmark uses a paired design that swaps instructions to create negative tasks, testing judges’ ability to distinguish successful trajectories from those that completed a similar but incompatible request. Eleven judges were evaluated, with GPT‑5.5 achieving the highest balanced accuracy of 80.9% on the full trajectory subset, while tool‑use benefits some models but harms others, revealing large variability in judges’ performance.

By Xing Han L\`u, Dheeraj Vattikonda, Sina Hajimiri, Fatemeh Pesaran Zadeh, Parishad BehnamGhader, Ghazwa Darwiche, Amirhossein Kazemnejad, Christopher Pal, Alexandre Drouin, Siva Reddy