OpenAI Blog

Automating customer support agents

MavenAGI is a new software company for the AI era. They recently launched an AI customer service agent, built on the flexibility of GPT-4, which a number of companies like Tripadvisor, Clickup and Rho are already using to save time and better serve their customers.

Microsoft Research
Aug 3

Orchard: An open framework for scalable agentic AI

Orchard is an open-source framework for the research community to train and evaluate AI agents across task types. It reduces complexity while supporting strong performance from smaller models by enabling researchers to reuse the same infrastructure.

By Baolin Peng, Wenlin Yao, Qianhui Wu, Hao Cheng, Jianfeng Gao