arXiv AI By Mingqian Zheng, Malia Morgan, Liwei Jiang, Carolyn Rose, Maarten Sap

Useless but Safe? Benchmarking Utility Recovery with User Intent Clarification in Multi-Turn Conversations

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The paper introduces CarryOnBench, an interactive benchmark that tests whether large language models can revise their interpretation of user intent and recover utility while staying safe in multi‑turn conversations. Using 398 harmful‑looking queries with benign intents, the benchmark simulates 5,970 conversations across 14 models, evaluating both intent‑aligned utility and safety with a new metric called Ben‑Util. Results show that models often withhold information due to misinterpretation, but most can recover with clarifications, revealing failure modes such as unsafe and redundant recovery that single‑turn tests miss.

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