arXiv AI
Jul 17

From Stateless to Situated: Building a Psychological World for LLM-Based Agents

arXiv:2603. 25031v2 Announce Type: replace Abstract: In psychological support and emotional companionship scenarios, the core limitation of large language models (LLMs) lies not merely in response quality, but in their reliance on local next-token prediction, which prevents them from maintaining the temporal continuity, stage awareness, and user consent boundaries required for multi-turn intervention.

By Boning Zhao, Yutong Hu, Xinnuo Li
arXiv AI
Aug 28

A Safety-Gated Multimodal AI Backend for Mental-Health Support: Hierarchical State Representation, Conservative Risk Fusion, and Controlled Generation in Anian

Anian is a safety‑gated multimodal AI backend designed for perinatal mental‑health support and mindfulness‑intervention routing. It maps user input into a four‑layer hierarchical state representation—emotion, psychosocial constructs, safety risk, and intervention routes—then fuses local and external risk signals to decide whether to generate AI responses or provide fixed safety content. Prototype evaluation on large public corpora showed high classification performance and perfect high‑risk recall in a controlled stress test, though clinical validity remains unestablished.

By Lei Wang, Xiao Wang, Lei Li
arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv Computation and Language
Oct 12

DistressBench: Evaluating Multi-Dimensional Crisis Support in Large Language Models

The paper introduces DistressBench, a benchmark comprising 718 English clinician-authored conversations covering 23 self-harm subcategories, each evaluated against a weighted rubric across seven crisis-support dimensions. Models are scored by the fraction of criteria they satisfy, revealing that the best models meet 88.4% of weighted criteria while clinicians achieve 98.7%. The study highlights gaps in crisis response, notably that 35.3% of conversations where crisis is recognized fail to route users to human help, underscoring the need to evaluate models on supportive care rather than mere refusal.

By Drew Rein, Patrick Oathout, Vishal Kumar, Udari Madhushani Sehwag
arXiv AI
Sep 28

MACBT: A Multi-Agent Cognitive Behavioral Therapy Decision Support System with Longitudinal Memory

MACBT is a clinician‑facing AI decision‑support system that models the five‑stage CBT workflow with five collaborative agents and incorporates a CBT‑specific longitudinal memory module (CD Memory) to track cognitive distortions across sessions. The system generates pre‑session pathology reports and prioritises interventions, and was trained on a Chinese CBT dialogue corpus using a Qwen3‑14B backbone with supervised fine‑tuning and preference optimisation. Evaluation by GPT‑4 judges shows MACBT outperforms several existing chatbots in professionalism and clinical authenticity, and the memory‑augmented version improves session quality by 12.6% and achieves a longitudinal mean of 2.29 on continuity, progression, and personalization.

By De Jiang, Shuo Zhang, Weiwei Liao, Jianying Zhang, Chuanhui Yu, Hongen Liao, Kehong Yuan
arXiv AI
Sep 28

Affective Flow Language Model for Emotional Support Conversation

The paper introduces the Affective Flow Language Model (AFlow), which treats multi‑turn emotional support conversations as an evolving affective utility flow along dialogue trajectories. AFlow searches diverse support paths, estimates utilities of intermediate states, and employs Affective Flow Preference Optimization (AFPO) to propagate downstream preference signals to earlier states, enabling consistent strategy transitions. Experiments on ExTES and ESConv demonstrate improved strategy alignment, response diversity, and generation quality across various model settings.

By Chenghui Zou, Ning Wang, Tiesunlong Shen, Luwei Xiao, Chuan Ma, Xiangpeng Li, Rui Mao, Erik Cambria