arXiv AI By Guilin Zhang, Kai Zhao, Jeffrey Friedman, Xu Chu, Amine Anoun, Jerry Ting

Robust Explanations for User Trust in Enterprise NLP Systems

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arXiv:2604. 12069v3 Announce Type: replace-cross Abstract: Robust explanations are increasingly required for user trust in enterprise NLP, yet pre-deployment validation is difficult in the common case of black-box deployment (API-only access) where representation-based explainers are infeasible and existing studies provide limited guidance on whether explanations remain stable under real user noise, especially when organizations migrate from encoder classifiers to decoder LLMs.

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arXiv AI
Aug 11

Embedding Trust: Semantic Isotropy Predicts Nonfactuality in Long-Form Text Generation

arXiv:2510. 21891v2 Announce Type: replace-cross Abstract: To deploy large language models (LLMs) in high-stakes application domains that require substantively accurate responses to open-ended prompts, we need reliable, computationally inexpensive methods that assess the trustworthiness of long-form responses generated by LLMs.

By Dhrupad Bhardwaj, Julia Kempe, Tim G. J. Rudner