arXiv AI By Mingxuan Zhang, Xiaowen Wang, Anupma Sharan, Zhengyi Chen, Chenyu Diana Zhang, Shanshan Yang, Chittibabu Pacharu

RAFT: A Stateful Retrieval-Augmented Framework for Troubleshooting Agents

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RAFT is a retrieval‑augmented framework designed for troubleshooting agents that treats support cases as stateful, multi‑stage documents. It represents each closed case as a directed chain of timeline entries and retrieves at the entry level, matching intermediate states of an active case and returning the parent‑case trajectory anchored at the matched state. The authors evaluate RAFT on a synthetic benchmark and real Apache Jira issues, showing statistically significant improvements over vanilla RAG and GraphRAG baselines, and release the benchmark, implementation, and evaluation set.

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