arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv:2607. 05638v1 Announce Type: cross Abstract: Teams deploying large language models in business contexts need evaluation systems, yet most treat evaluation as static model selection: run benchmarks, rank models, deploy the winner.
By Kenneth Benavides, Josh Fleischer, Danti Chen
arXiv:2608. 06329v1 Announce Type: cross Abstract: Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed.
By Noam Koren, Roy Bar-Haim, Abigail Goldsteen
arXiv:2606. 14516v1 Announce Type: new Abstract: AI evaluations are widely used for testing and understanding progress.
By Jan Batzner, Sree Harsha Nelaturu, Anastassia Kornilova, Jon Crall, Tommaso Cerruti, Yanan Long, Yifan Mai, Sanchit Ahuja, Asaf Yehudai, Marek \v{S}uppa, John P. Lalor, Oluwagbemike Olowe, Jatin Ganhotra, Brian H. Hu, Eliya Habba, Andrew M. Bean, Chang Liu, Sander Land, Steven Dillmann, Aniketh Garikaparthi, Elron Bandel, Saki Imai, James Edgell, Wm. Matthew Kennedy, Jenny Chim, Patrick Meusling, Asteria Kaeberlein, Venkata Ramachandra Karthik Chundi, Manasi Patwardhan, Martin Ku, Austin Meek, Leon Knauer, Brian Wingenroth, Srishti Yadav, Usman Gohar, Felix Friedrich, Michelle Lin, Jennifer Mickel, Arman Cohan, Stella Biderman, Irene Solaiman, Zeerak Talat, Anka Reuel, Mubashara Akhtar, Gjergji Kasneci, Avijit Ghosh, Leshem Choshen
arXiv:2605. 28508v2 Announce Type: replace Abstract: Existing AI evaluation practices often fail to capture how systems actually perform in low-resource environments, where operational constraints shape usability as much as model quality.
By Aakash Pant, Kavya Shah, Apoorv Agnihotri, Sneha Nikam, Prasaanth Balraj, Nakul Jain
arXiv:2606. 02109v1 Announce Type: new Abstract: Enterprise AI systems that translate natural language into SQL queries and orchestrate multi-step agentic reasoning pipelines require evaluation approaches fundamentally different from academic benchmarks.
By Shannon Serrao, Soumitra Chatterjee, Dorina Strori, Abhishek Sharma, Nathan Miller