arXiv Machine Learning By Matthew Toles, Yunan Lu, Manav Munjal, Bojun Liu, Yuanhao Deng, Stephanie Selig, Derek Rindner, Cheng Li, Zhou Yu

MortarBench: Evaluating Mortgage Loan Origination Agents

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arXiv:2606. 19416v1 Announce Type: new Abstract: Loan origination is the process by which a lender creates a new loan, from application and underwriting through approval and funding.

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arXiv AI
Jul 29

Everyone is unique: Towards Behaviorally Heterogeneous Negotiation Dialogue Systems for Debt Collection

arXiv:2607. 25218v1 Announce Type: new Abstract: Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems.

By Yuhang Yang, Kai Tang, Chao Ye, Haobo Wang, Qiqi Luo, Jinguang Zheng, Zhixin Zhang
arXiv Machine Learning
Jul 16

Foundation Models for Credit Risk Prediction: A Game Changer?

arXiv:2605. 18147v2 Announce Type: replace Abstract: Predictive models play a pivotal role in credit risk management, guiding critical decisions through accurate estimation of default probabilities and losses.

By Bart Baesens, Andreas Goethals, Stefan Lessmann, Simon De Vos, Cristi\'an Bravo, David Martens, Victor Medina-Olivares, Christophe Mues, Maria Oskarsd\'ottir, Seppe vanden Broucke, Tony Van Gestel, Tim Verdonck, Wouter Verbeke
arXiv Computation and Language
Aug 27

Sell More, Play Less: Benchmarking LLM Realistic Selling Skill

The paper introduces SalesLLM, a bilingual (Chinese/English) benchmark for evaluating large language models (LLMs) in realistic sales dialogues. It comprises 30,074 scripted configurations and 1,805 curated multi‑turn scenarios from Financial Services and Consumer Goods, with controllable difficulty and personas. An automatic evaluation pipeline uses an LLM judge for sales‑process progress and fine‑tuned BERT classifiers for end‑of‑dialogue buying intent, while a user model, CustomerLM, is trained to improve simulation fidelity. SalesLLM scores correlate strongly with human ratings (Pearson r = 0.86) and reveal that top Chinese LLMs match junior‑to‑intermediate human salespeople but not experts, with cross‑lingual consistency remaining poor.

By Xuanbo Su, Wenhao Hu, Le Zhan, Yuting Xie, Kailin Lyu, Kaijie Chen, Ziwei Li, Yeqiang Wang, Haibo Su, Yunzhang Chen, Ling Huang